Vandana Rana

Quality Auditor - Risk & Compliance

(Greenlight Expert I)Uber Technologies Inc.

Hyderabad

10.2023 - Current

Monitoring and Evaluation - Reviewed user interactions across multiple channels to ensure consistent service quality, laying the foundation for risk identification and compliance checks.
Compliance Alignment - Ensured strict adherence to internal quality standards and operational procedures, aligning closely with compliance and regulatory frameworks.
Data Analysis & Risk Detection - Analyzed call and audit data to detect patterns, identify quality risks, and propose actionable improvements, which are core to risk mitigation strategies.
Process Improvement & Governance - Suggested and implemented process enhancements to reduce operational gaps and strengthen control mechanisms, supporting a compliant environment.
Cross-Functional Collaboration - Worked with operations, training, and compliance teams to align on quality metrics, and implement preventive actions for audit risks.
Adherence to SLAs and Regulatory Timelines: Maintained audit schedules and ensured timely feedback loops as per SLA commitments, which are translatable to policy and regulatory adherence in compliance roles.
Confidentiality & Information Security - Handled sensitive audit data and agent records with confidentiality and integrity, upholding information security best practices.
Tool & Technology Utilization - Used CRM, QA platforms, and audit tools efficiently, showcasing adaptability to risk management, and compliance tracking systems.
Problem Solving & Independent Decision Making - Resolved quality issues using structured thinking, Excel analytics, and independent judgment—skills crucial in compliance investigations.
Clear Communication & Reporting - Delivered clear, concise audit reports and summaries for stakeholders; strong reporting skills directly align with compliance documentation and regulatory communication.

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