VANDANA RAO
Guwahati
Summary
Polite and positive front desk ambassador with exceptional telephone etiquette. Proficient in assisting guests with reservations, valuables and baggage. Easily adaptable to high-pressure, dynamic situations.
Highly skilled in managing reservations, telephone calls and customer inquiries. Poised and professional with total commitment to guest satisfaction. Well-versed in mitigating customer dissatisfaction with prompt service and diplomatic communication.
Overview
4
4
Languages
Work History
Waverly Hotel Bangalore
- Provided professional services and support in a dynamic work environment.
- Proved successful working within tight deadlines and a fast-paced environment.
- Learned and adapted quickly to new technology and software applications.
Coromandel Hotel Chennai
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Provided professional services and support in a dynamic work environment.
Front Office Associate
Tamara Leisure Experiences
09.2023 - Current
- Processed and prepared documents such as business or government forms and expense reports.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Sorted and distributed incoming mail and prepared outgoing mail.
- Maintained transaction security by verifying payment cards against identification.
- Answered calls to take messages or redirect calls to appropriate colleagues.
- Reviewed files, records and other documents to obtain information and respond to requests.
- Responded to inquiries from callers seeking information.
- Reviewed and updated customer information in database for accuracy.
Education
Welcomgroup Graduate School Of Hotel Administration (WGSHA) -
MANIPAL UNIVERSITY
High School Diploma -
LITTLE FLOWER HIGHER SECONDARY SCHOOL
04.2001 -
Skills
Text processorundefined
Timeline
Front Office Associate
Tamara Leisure Experiences
09.2023 - Current
High School Diploma -
LITTLE FLOWER HIGHER SECONDARY SCHOOL
04.2001 -
Waverly Hotel Bangalore
Coromandel Hotel Chennai
Welcomgroup Graduate School Of Hotel Administration (WGSHA) -
MANIPAL UNIVERSITY
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