Summary
Overview
Work History
Education
Skills
Personal Information
Languages
Accomplishments
Timeline
Generic
Vandana Sharma

Vandana Sharma

Summary

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

10
10
years of professional experience

Work History

Team Manager

Admiral Solutions
Gurgaon
12.2019 - Current
  • Led employee relations through effective communication, coaching, training, and development.
  • Drove performance of staff by creating positive work atmosphere and administering recognition and rewards programs.
  • Evaluated employee performance on monthly basis and coached and trained 25 team members, increasing quality of work and employee motivation.
  • Administered monthly reviews to direct reports and set clear and measurable goals, action plans, and follow-up procedures.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Mentored and guided employees to foster proper completion of assigned duties.
  • Supported teams in continuous delivery of quality services.
  • Conducted training and mentored team members to promote productivity and commitment to friendly service.
  • Responded to customer needs through competent customer service and prompt problem-solving.
  • Established open and professional relationships with team members to achieve quick resolutions for various issues.
  • Provided primary customer support to internal and external customers.
  • Supervised team members to confirm compliance with set procedures and quality requirements.
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
  • Reviewed, implemented and updated company records related to team activities for future reference.
  • Held weekly team meetings to inform team members on company news and updates.
  • Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.

Senior Process Executive

Quatzar Solutions
Noida
10.2018 - 11.2019
  • Provided excellent customer service by efficiently resolving issues and responding to inquiries.
  • Strengthened customer relationships by listening to customer concerns and giving priority to service requirements.
  • Collected customer information and analyzed customer needs to recommend potential products or services.
  • Took ownership of customers issues to follow problems through to resolution.
  • Communicated with customers to identify needs and expectations.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.

Process Associate

Skybrowser Pvt Ltd
Chandigarh
03.2017 - 09.2018
  • Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
  • Prepared customer invoices, accepted payments, and processed refund and cancellation requests.
  • Reviewed and updated customer information to maintain up-to-date records for high-quality service.
  • Managed and closed reservation calls to increase bookings by maintaining strong knowledge of resort products, services, and facilities.
  • Proven ability to learn quickly and adapt to new situations.

Senior Executive

NIIT Technologies
Gurgaon
08.2015 - 03.2017
  • Responded to customer requests for products, services, and company information.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Answered constant flow of customer calls with minimal wait times.
  • Updated account information to maintain customer records.
  • Tracked customer service cases and updated service software with customer information.
  • Handled customer inquiries and suggestions courteously and professionally.

Senior Executive

Snapdeal.com
07.2014 - 08.2015
  • Advocated for sellers and provided feedback to enhance selling process for overall improvements.
  • Provided sellers with accurate information concerning platform policies for sales, database issues, and listing inaccuracies.
  • Initiated follow-up phone calls to sellers concerning resolved issues to enhance platform experience.
  • Exercised conflict resolution techniques to support troubleshooting and customer satisfaction.
  • Answered questions regarding seller inventory, shipping, payments and buyer complaints.
  • Assisted sellers with platform requirements for renewals and upgrades.
  • Utilized market knowledge of ecommerce industry, supporting company sales goals and objectives.

Education

MBA - Operations Management

Sikkim Manipal University
New Delhi
03-2011

Bachelor of Arts - Humanities

Delhi University
07-2007

12th

Rainbow English Sr. Sec. School
03-2002

10th

Jindal Public School
03-2000

Skills

  • Performance Coaching
  • Operational Efficiency
  • Deadline Management
  • Training and mentoring
  • Employee Development
  • Performance Improvement
  • Customer Service Management
  • Schedule Management
  • Performance Evaluation and Monitoring

Personal Information

Date of Birth       : 05th May 1984

Father’s Name : Mr. T.R Sharma.

Marital Status       : Divorced.

Languages

Hindi
First Language
English
Proficient (C2)
C2
Punjabi
Proficient (C2)
C2

Accomplishments

  • Supervised team of 19 staff members from October 2023 to April 2024.
  • Successfully streamlined motor claims process by sharing regular feedbacks with inshore and stakeholders.
  • I consistently fostered a positive team environment by actively participating in group discussions and encouraging open communication. This led to our team consistently meeting project deadlines.
  • Achieved all the goals set in my role, and I’m on track to meet my long-term career objectives, which include securing a leadership role.
  • I played a key role in maintaining a positive work environment by consistently addressing workplace issues and fostering a sense of belonging among my team members.
  • I actively seek feedback from team members and colleagues, which has led to better collaboration and more open communication within our department.
  • I have a track record of making well-informed decisions by thoroughly analyzing data and considering potential risks, resulting in successful project outcomes.
  • I adhere to our company’s code of ethics without exception and consistently model ethical behavior for my team, resulting in a culture of integrity.
  • I effectively adapted to a sudden shift in project priorities, ensuring that our team remained productive and delivered results ahead of schedule.

Timeline

Team Manager

Admiral Solutions
12.2019 - Current

Senior Process Executive

Quatzar Solutions
10.2018 - 11.2019

Process Associate

Skybrowser Pvt Ltd
03.2017 - 09.2018

Senior Executive

NIIT Technologies
08.2015 - 03.2017

Senior Executive

Snapdeal.com
07.2014 - 08.2015

MBA - Operations Management

Sikkim Manipal University

Bachelor of Arts - Humanities

Delhi University

12th

Rainbow English Sr. Sec. School

10th

Jindal Public School
Vandana Sharma