Vandana Sharma

Citi Bank:

• Performed end-to-end KYC for both corporate and individual clients including onboarding, periodic reviews, and remediation cases.
• Reviewed client documentation such as incorporation certificates, tax IDs, ownership details, passports, and proof of address.
• Conducted name screening using LexisNexis, World-Check, and internal tools to identify PEPs, sanctions, and adverse media.
• Assessed client risk ratings and escalated high-risk profiles for Enhanced Due Diligence (EDD), including source of wealth/funds analysis.

Bank of America:

• Managed end-to-end KYC process for both individual and corporate clients including onboarding and periodic reviews.
• Performed document gap analysis to ensure completeness and compliance with regulatory and internal policy requirements.
• Verified client identity, ownership structure, and business information through review of KYC documents and public sources.

Facebook:

• Reviewed user transactions to identify unusual behavior and flag potential money laundering or fraud risks.
• Investigated system-generated alerts by analyzing transaction patterns, conducting name screening, and assessing customer profiles.
• Provided clear, well-documented rationale for each decision, ensuring adherence to internal policies and global regulatory standards.

Ajio:

• Handled escalated customer complaints via email, ensuring timely and satisfactory resolution within defined TAT.
• Investigated order-related issues such as delays, damaged products, or refund failures by coordinating with logistics, warehouse, and finance teams.