Vandana Vaishali
Lucknow
Summary
Motivated BCA graduate with experience in broadcasting and education. Demonstrated creativity and initiative as a Radio Jockey and TV Anchor, while effectively managing teaching and counseling roles in educational institutions. Committed to enhancing customer experiences and delivering innovative solutions in fast-paced environments.
Overview
18
18
years of professional experience
Work History
TV Presenter
doordarshan
Lucknow
04.2012 - Current
- Engaged audiences through live broadcasts and interactive segments.
- Conducted interviews with guests, promoting diverse perspectives on air.
- Developed content for daily shows, focusing on current events and trends.
- Produced engaging content for radio shows.
- Curated playlists to enhance listener experience and drive audience retention.
- Managed social media platforms to foster listener connections and promote show updates.
- Trained junior presenters in on-air techniques and audience interaction skills.
- Monitored audience feedback to refine programming and improve listener satisfaction.
Guest Relations Officer
sahara hospital
Lucknow
02.2020 - 06.2023
- Greeted patients and visitors, ensuring a welcoming environment at Sahara Hospital.
- Managed patient inquiries, delivering accurate information and timely support.
- Resolved guest challenges and complaints using proactive and effective solutions.
- Enhanced guest satisfaction and loyalty, reflected in positive online reviews.
- Coordinated with medical staff to facilitate smooth patient admissions and discharges.
- Trained new staff on guest relations protocols and service excellence standards.
- Maintained up-to-date knowledge of hospital services to inform patients accurately.
Agile Infosolutions
Administrative head
Lucknow
09.2010 - 02.2012
- Coordinated meetings and schedules for senior management, optimizing time management and ensuring alignment on key initiatives.
- Facilitated inter-departmental communication, improving collaboration and streamlining project workflows.
- Developed customer service processes emphasizing effective communication and follow-up to enhance satisfaction metrics.
- Managed daily administrative tasks for team efficiency and workflow.
- Organized company events to promote team building and engagement.
- Maintained accurate records of office supplies and inventory levels.
Process Executive
Infosys
Pune
09.2008 - 02.2009
- Provided customer support to UK clients through effective in-bond call management.
- Handled inquiries related to UK broadband exchange services, modems, and devices.
- Delivered essential information to customers promptly.
- Utilized BIA software for managing data under the BTW process.
- Executed day-to-day duties with precision and accountability.
- Completed one month training in Infosys Mysore.
Education
Bachelors of Computer Application - Management
Indira College of Commerce
PUNE01-2008
HSC -
Pioneer Montessori Inter-College
Lucknow, UP01-2005
SSC -
Navyuga Radiance School
Lucknow01-2003
Skills
- Live production
- On-air delivery
- Teleprompter use
- Effective presentation
- Public speaking
- Innovative storytelling
- Audience training
- Audience outreach
- Audience interaction
- Event coordination
- Event facilitation
- Segment planning
- Media communication
- Interview preparation
- Microsoft Office
- Excel
- PowerPoint
- Outlook
- Guest services
- Non-verbal communication
Other Accolades
- Actively participated in ‘Tech Zeal 2007’, ‘Programming Trends in future’ by Dr. E.Balaguruswamy & ‘Emerging Technologies’ by Dr. Vijay.P.Bhatnagar, Indira College of Commerce.
- Contestant of C and C++ programming national level event ‘Technotonic 2007’, JSPM.
- Participant member in General Knowledge Quiz at national level event ‘Technotonic 2007’, JSPM.
- Participated in Shiamak Davar’s dance show, Beginner Level -2007 at Pune.
- Awarded as the member of the Cricket Winner Team at the ‘Annual Sports 2005-2006’, Indira College of Commerce.
- Participated in various singing and dancing competitions.
Present Location
Lucknow
Disclaimer
I, hereby declare that all the information furnished above is to the best of my knowledge.
Areas Of Interest
- Reading
- Singing
- Acting & dance
- Love to socialize
Personal Information
- Husband's Name: Mr. Abhishek Srivastava
- Date of Birth: 06/17/87
- Gender: Female
- Nationality: Indian
- Marital Status: Married
Timeline
Guest Relations Officer
sahara hospital
02.2020 - 06.2023
TV Presenter
doordarshan
04.2012 - Current
Agile Infosolutions
Administrative head
09.2010 - 02.2012
Process Executive
Infosys
09.2008 - 02.2009
Bachelors of Computer Application - Management
Indira College of Commerce
HSC -
Pioneer Montessori Inter-College
SSC -
Navyuga Radiance School