VANDANAA S
Summary
Experienced chatbot developer with 6+ years of expertise in designing and implementing intelligent chatbots using platforms like Orbita, Live chat, chatbot.com, Microsoft Azure Bot Framework V4, SoulMachines, and Kore.ai.Proficient in Agile methodology for project management and execution. Certified in Microsoft Azure Fundamentals with expertise in integrating chatbots for enhanced user engagement and optimized business processes.
Overview
6
6
years of professional experience
Work History
Unilever Food Solutions
Platform: Livechat, Chatbot.com
01.2023 - Current
- Implemented chatbot solutions in over 10 different markets.
- Worked on backend API development and bug fixing.
- Supported team in monthly sales analysis and manual testing.
- Worked on UI Enhancements as per client request.
Unilever Food Solutions
Platform: Microsoft Copilot Studio, Power Automate
01.2023 - Current
- Spearheaded a POC to integrate Multi Factor Authentication into chat bot systems using Microsoft Copilot Studio and Power Automate.
- Created a seamless login process and enhanced security measures by integrating two-factor authentication via email verification.
- Utilized Power Automate to implement authentication logic.
- Engineered a high-performing chatbot that facilitates smooth communication, enhancing user experience and interactions.
Philips
Platform: Orbita
09.2021 - 12.2022
- Developed multilingual bots to support end-users in purchasing products such as electronic toothbrushes and Avent.
- Monitored and analyzed data using Kibana and Datastudio for improved insights.
- Designed and implemented HR bot to assist new employees and interns with query resolution.
- Developed a troubleshooting bot for enhancing user support efficiency in Philips Electric Toothbrush products.
- Developed and integrated Microsoft Teams ticket-raising bot as a proof of concept.
- Enhanced user experience by improving bot interfaces using HTML and CSS.
- Achieved effective data visualization and analysis through the creation of interactive dashboards using Kibana and Data Studio.
Cummins Generators
Platform: Microsoft Azure Bot Framework V4
06.2018 - 09.2021
- Trained chatbot utterances using LUIS and QnA.
- Engaged in active learning for publishing untrained utterances.
- Developed and integrated multi-turn conversations in QnA system.
- Achieved successful implementation of interruption handling.
- Designed and implemented an individualized dashboard using HTML and CSS.
Medicare Bot
Platform: Kore.ai
06.2018 - 09.2021
- Successfully executed a POC using Kore.ai
- Implemented Firebase database integration to seamlessly manage appointments' storage, scheduling, and updates.
- Efficiently handled and resolved interruptions.
- Enabled communication flow between the bot and Custom UI.
Education
Bachelor of Engineering - Computer Science
Rajalakshmi Institute of Technology
Chennai01-2018
Skills
- Microsoft Copilot Studio
- Power Automate
- Orbita
- Livechat
- Microsoft Azure Bot Framework V4
- SoulMachines
- Koreai
- Agile methodology
- Azure Fundamentals
- Nodejs
- HTML
- CSS
- Javascript
Professional background
- Senior Software Developer - LTIMindtree (September 2021 - Till Date)
- Systems Engineer - Tata Consultancy Services (June 2018 - September 2021)
Timeline
Unilever Food Solutions
Platform: Livechat, Chatbot.com
01.2023 - Current
Unilever Food Solutions
Platform: Microsoft Copilot Studio, Power Automate
01.2023 - Current
Philips
Platform: Orbita
09.2021 - 12.2022
Cummins Generators
Platform: Microsoft Azure Bot Framework V4
06.2018 - 09.2021
Medicare Bot
Platform: Kore.ai
06.2018 - 09.2021
Bachelor of Engineering - Computer Science
Rajalakshmi Institute of Technology
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