Summary
Overview
Work History
Education
Skills
Web
Projects
Timeline
Generic
Vandana Chauhan

Vandana Chauhan

Global PTP Manager
Bangalore

Summary

Insightful manager with 13+ years of experience directing and improving operations through effective employee motivational strategies and strict policy enforcement. Deep understanding of best practices, market trends, and regulatory requirements in finance operations. Talented leader with strong analytical approach to business planning and problem-solving. Proficient in utilizing software systems like SAP, Oracle, Netsuite, Maconomy, JDE, AS-400, Coupa, and Ariba to streamline processes and drive efficiency.

Overview

13
13
years of professional experience
3
3
years of post-secondary education

Work History

Global PTP Manager

Flora Foods
10.2024 - Current
  • Work with BPO leadership to develop a strong team focused on performance and operational efficiency.
  • Improve KPIs, controls, and policy compliance by collaborating with stakeholders within Upfield and BPO partners.
  • Lead continuous improvement initiatives alongside BPO partners and other stakeholders.
  • Ensure process documentation, including roles & responsibilities and process flows, are up to date.
  • Act as a process expert to assess change requests, analyzing their impact on people, process, and technology.
  • Manage key stakeholder relationships, including Global Process Owner, Deputy CFO, Group Treasurer, Group Controller, Chief Procurement Officer, Regional CFOs, and Finance Heads.
  • Collaborate with multiple functions, including Finance, Supply Chain, Procurement, Planning, Treasury, Tax, Master Data Management, IT, and other FSS towers.

Manager II

Elastic
06.2018 - 04.2020
  • Managed Global AP operations, overseeing AP Customer Service, Invoice Processing, Aged items clearing, Duplicate Invoice tracking, and unposted invoice restoration
  • Led a team, providing periodic growth and training opportunities to enhance team capabilities
  • Spearheaded initiatives to automate manual activities within AP functions, resulting in increased efficiency and accuracy
  • Acted as the first point of contact for escalations, process challenges, and system issues, ensuring prompt resolution and maintaining high customer satisfaction
  • Tracked internal and external queries, ensuring timely action and adherence to SLAs
  • Conducted regular surveys to gauge customer satisfaction, identified areas for improvement, and implemented action plans to enhance efficiency
  • Accountable for service delivery against agreed KPIs and SLAs, consistently meeting or exceeding expectations
  • Participated in projects and User Acceptance Testing (UAT), driving process improvements within AP operations
  • Collaborated with Insights team to prioritize enhancements and resolve open items
  • Supported strategic and cross-functional initiatives to achieve desired results
  • Consolidated business needs and provided best-in-class recommendations
  • Collaborated with cross-functional teams and global colleagues to identify and implement options for system and quality improvements
  • Communicated and coordinated cross-functionally to implement appropriate solutions
  • Ensured adherence to AP policies, procedures, SOX controls/GRC, and legal requirements
  • Demonstrated flexibility to work various shifts, including night shifts, based on business requirements

Manager

Amazon
05.2020 - 10.2021
  • Key member & contributor of EU Finance Operations Leadership team
  • Manage & oversee EU Accounts Payable Operations to ensure that vendors are paid on time as per agreed terms with the highest level of controllership and at the lowest cost for Amazon
  • Regional AP process owner working together with cross-functional teams to initiate, plan and implement global best practices/tools including system design
  • Cross-trained existing employees to maximize team agility and performance
  • Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands
  • Working on key metrics for all areas to make sure that SSC is aligned with SLAs and corporate goals
  • Drive Continuous Improvement of in-scope business processes
  • Maintained IPOT % (Invoices Paid On Time) as per KPI
  • Prepayment process optimization
  • Simplified and Standardized regional invoice discrepancy resolution process
  • Developed weekly AP metrics for Trans Finance and Business teams (Vendor Managers)

Assistant Manager

Invesco
12.2011 - 03.2018
  • Working for Invesco shared service center in Hyderabad and managing invoice processing team for India, APAC, EMEA, NA and Canada
  • Developed queries and generated reports for upper management which summarized multiple information including expenses, vendor spend, forecasts, etc
  • Finalize AP reporting structure for AP ageing, TAT Reporting, POT Reporting, Periodic Payable recommendations for personnel actions
  • Created desk top procedures for a variety of processes within the department to ensure adherence to company policies
  • Completed business case to streamline current A/P functions to best practice
  • Achieved recognition from senior management for contribution to store success, including managing sales, employees, and operations to foster optimal performance
  • Tracked and monitored acquisition invoices, returned checks weekly
  • American Express activities, audited monthly American Express accounts
  • Developing Policies & Procedures including vendor maintenance for multiple entities, vendor set up guidelines, and invoice numbering
  • Reviewing accounts payable documents for accuracy, completeness, and conformance to policy; authorized for payment
  • Successfully managed transition and SOW findings, SOP finalization and set up a new team for a running process
  • Finalize weekly dashboard and SLA reporting structure

Assistant Manager

Genpact
12.2011 - 03.2018
  • Handling team of 19 people and taking care of their monthly incentive plan, yearly appraisal, and monthly performance discussions
  • Accountable for timely deliverables for Vendor payments, Vendor Maintenance, Expense Reporting, Vendor Reconciliations, invoice processing and Monthly Reporting
  • Complete the transition of Vendor management, travel and expense and invoice processing
  • Review vendor statements, with attention given to aged invoices, processing all expenses made by the employee for business purpose for reimbursements with focus on ensuring proper back-up, sign-off, recording and payment
  • Preparing and presenting weekly and monthly dashboard calls ensuring deliverables are met on time
  • Responsible for cross-training within the team to the backup critical resource
  • Ensuring the team is customer-focused and always delivers the required levels of service
  • Responsible for allocating work within a team and ensuring same to be completed within a day
  • Manage query resolution by teams for internal business users and external suppliers
  • Ensure team is customer-focused and always delivers required levels of service
  • Monitoring customer service emails and calls related to payment of Invoices and issues if any
  • Identifying issues pertaining to payment has been delayed, suggesting corrective measures both within accounts payable and at client & vendor site as well

Education

B.Com - Commerce

NCWEB
New Delhi, India
08.2007 - 01.2011

Skills

Operation Management

Web

https://www.linkedin.com/in/vandana-chauhan-65410371/

Projects

Yellow Belt Project – Debit Balance Reduction

Led a process improvement initiative to identify and reduce debit balances across multiple accounts. Implemented systematic tracking mechanisms, enhanced reconciliation processes, and collaborated with stakeholders to minimize financial discrepancies, improving overall cash flow and working capital efficiency.

Green Belt Project – Paid On Time (POT) Optimization

Designed and executed strategies to improve the Invoices Paid on Time (POT) metric, ensuring vendors were paid as per agreed terms. Identified bottlenecks in the invoice approval process, introduced automation tools, and refined workflow efficiencies, resulting in a significant increase in on-time payments and improved vendor relationships.

ERP Implementation

Managed end-to-end ERP implementation and system migration for finance operations, ensuring seamless integration with existing business processes. Collaborated with IT, procurement, and finance teams to design a scalable system, optimize reporting capabilities, and enhance transaction accuracy, reducing manual interventions and errors.

Process Transitions & Standardization

Successfully transitioned multiple finance and procurement processes across global shared service centers. Developed comprehensive Standard Operating Procedures (SOPs), trained cross-functional teams, and ensured adherence to compliance frameworks. Streamlined workflows to improve operational efficiency, reduce redundancies, and enhance service delivery.

Timeline

Global PTP Manager

Flora Foods
10.2024 - Current

Manager

Amazon
05.2020 - 10.2021

Manager II

Elastic
06.2018 - 04.2020

Assistant Manager

Invesco
12.2011 - 03.2018

Assistant Manager

Genpact
12.2011 - 03.2018

B.Com - Commerce

NCWEB
08.2007 - 01.2011

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Vandana ChauhanGlobal PTP Manager