Vandesh Nodiyal
Dwarka,Delhi
Overview
17
17
years of professional experience
Work History
Enterprise Account Manager (Global Dell Outlet)- NA Region LOR(Large Opportunity Relationship)
Dell International Services Pvt. Ltd
02.2019 - Current
- Engaged with US Commercial sector clients and partners to promote Dell's full IT portfolio
- Proactively assessed client needs, challenges, and goals to identify opportunities for upselling, cross-selling, and contract renewals
- Developed strategic account plans to maximize revenue and growth
- Utilized market research, networking, and industry databases to identify new client opportunities
- Led negotiations, addressed objections, and closed deals to acquire new clients
- Managed sales pipeline by analyzing buying history and recommending Dell solutions
- Maintained clear communication channels to enhance collaboration and action plans.
SMB Account Manager 2, inside sales - NA Region
Dell International Services Pvt. Ltd.
02.2016 - 02.2019
- Drive revenue growth by developing strategic sales plans and leading cross-functional teams
- Build and maintain strong client relationships, enhance the customer buying experience, and ensure high levels of customer satisfaction
- Implement standardized processes for efficiency, accurately forecast sales, and prepare regular performance reports
- Foster a high-performance culture through leadership and team development.
SMB Account Manager 1- North America Global Dell Outlet
Dell International Services Pvt. Ltd.
12.2014 - 02.2016
- Consistently surpassed revenue targets both individually and collaboratively, leveraging leads and transactional inquiries through chat interactions
- Proactively retained existing clients while cultivating new relationships, effectively addressing post-sales queries and resolving customer issues to ensure satisfaction
- Proficiently conducted sales presentations, pitched products, and upsold services across consumer, business client, and reseller segments
- Built strong customer rapport through adept phone and email communication, and provided valuable support to team members, mentoring new additions for enhanced performance.
Sr. Associate, Client Tech Support - NA Region
Dell International Services Pvt. Ltd.
04.2010 - 12.2014
- Provide technical support to clients via phone, email, chat, or remote assistance
- Diagnose and troubleshoot hardware and software issues related to Dell products, including laptops, desktops, and peripherals
- Effectively and efficiently resolve client technical problems while maintaining a high level of customer satisfaction
- Escalate complex technical issues to higher-level support or engineering teams as needed
- Document client interactions, troubleshooting steps, and issue resolutions in the support ticketing system
- Maintain accurate and detailed records of client inquiries and solutions provided
- Collaborate with cross-functional teams, including sales, engineering, and product development, to resolve complex issues and enhance the customer experience
- Recognized with Dell champion award FY12, FY13, and FY14.
Customer Support Executive
IBM Global Process Services
10.2007 - 04.2010
- First point of contact for our customers, providing exceptional assistance and resolving inquiries or issues
- Vital role in ensuring customer satisfaction and maintaining the company's reputation for delivering high-quality support services
- Respond promptly to customer inquiries through various communication channels, including phone, email, chat, and social media
- Provide courteous and professional assistance to address customer questions, concerns, and requests
- Escalate complex problems to higher-level support or specialized teams when necessary
- Educate customers about product features, usage, and benefits
- Maintain accurate and detailed records of customer interactions and issue resolutions in the company's CRM system
- Ensure that all customer interactions meet quality and service level standards.
Education
DIPLOMA IN BUSINESS management -
ICFAI TRIPURA
08.2013
BACHLER IN SCIENCE -
DBS PG COLLEGE DEHRADUN(UK)
06.2006
Skills
- Consultative sales approach
- Strong negotiation and closing skills
- Excellent communication and interpersonal abilities
- Ability to analyze market trends and customer needs
- Effective time management and organizational skills
- Team oriented
- Solution seller
- Post-sales relationship management
Accomplishments
- Outstanding sales champion award FY18 Q4- Dell technologies
- SERVICE CHAMPION FY18(Q1, Q3, Q4)- Dell technologies
- SERVICE CHAMPION FY19(Q1, Q2)- Dell technologies
- Exceptional Sales Performance FY24(Q1,Q3,Q4) - Dell technologies
- Exceptional Sales Performance FY25(Q1,Q2) - Dell technologies
Languages
English Full Professional Proficiency
Hindi Full Professional Proficiency
Hobbies and Interests
- Playing cricket
- Swimming
Timeline
Enterprise Account Manager (Global Dell Outlet)- NA Region LOR(Large Opportunity Relationship)
Dell International Services Pvt. Ltd
02.2019 - Current
SMB Account Manager 2, inside sales - NA Region
Dell International Services Pvt. Ltd.
02.2016 - 02.2019
SMB Account Manager 1- North America Global Dell Outlet
Dell International Services Pvt. Ltd.
12.2014 - 02.2016
Sr. Associate, Client Tech Support - NA Region
Dell International Services Pvt. Ltd.
04.2010 - 12.2014
Customer Support Executive
IBM Global Process Services
10.2007 - 04.2010
BACHLER IN SCIENCE -
DBS PG COLLEGE DEHRADUN(UK)
DIPLOMA IN BUSINESS management -
ICFAI TRIPURA
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