Vandesh Nodiyal
New Delhi
Summary
Team Leader experienced in directing activities of workgroups. Develops strategies, provides training, sets goals and obtains team feedback. Excellent interpersonal and communication skills. Big picture focus with excellence in communicating goals and vision to succeed. Problem solver, networker, and consensus builder.
Overview
17
17
years of professional experience
5
5
years of post-secondary education
Work History
Team Leader(Sales Coach), Inside Sales
Dell International Services Pvt. Ltd,
Gurugram
02.2019 - 10.2024
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Assisted in recruitment to build team of top performers.
- Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Enhanced team''s closing ratios through in-depth training on effective communication and negotiation tactics.
Enterprise Account Manager (GDO)-NA
Dell International Services Pvt. Ltd.
Gurugram
02.2016 - 02.2019
- Engaged with US Commercial sector clients and partners to promote Dell's full IT portfolio
- Proactively assessed client needs, challenges, and goals to identify opportunities for upselling, cross-selling, and contract renewals.
- Developed strategic account plans to maximize revenue and growth
- Utilized market research, networking, and industry databases to identify new client opportunities
- Led negotiations, addressed objections, and closed deals to acquire new clients
- Managed sales pipeline by analyzing buying history and recommending Dell solutions
- Maintained clear communication channels to enhance collaboration and action plans.
Account Manager(SMB)- NA
Dell International Services Pvt. Ltd.
Gurugram
12.2014 - 02.2016
- Consistently surpassed revenue targets both individually and collaboratively, leveraging leads and transactional inquiries through chat interactions
- Proactively retained existing clients while cultivating new relationships, effectively addressing post-sales queries and resolving customer issues to ensure satisfaction
- Proficiently conducted sales presentations, pitched products, and upsold services across consumer, business client, and reseller segments
- Built strong customer rapport through adept phone and email communication, and provided valuable support to team members, mentoring new additions for enhanced performance.
Sr. Associate, Client Tech Support - NA Region
Dell International Services Pvt. Ltd.
Gurugram
04.2010 - 12.2014
- Provide technical support to clients via phone, email, chat, or remote assistance
- Diagnose and troubleshoot hardware and software issues related to Dell products, including laptops, desktops, and peripherals
- Effectively and efficiently resolve client technical problems while maintaining a high level of customer satisfaction
- Escalate complex technical issues to higher-level support or engineering teams as needed
- Document client interactions, troubleshooting steps, and issue resolutions in support ticketing system
- Maintain accurate and detailed records of client inquiries and solutions provided
- Collaborate with cross-functional teams, including sales, engineering, and product development, to resolve complex issues and enhance the customer experience
- Recognized with Dell champion award FY12, FY13, and FY14.
Customer Support Executive
IBM Global Process Services
Gurugram
10.2007 - 04.2010
- First point of contact for customers, providing exceptional assistance and resolving inquiries or issues
- Vital role in ensuring customer satisfaction and maintaining company's reputation for delivering high-quality support services
- Respond promptly to customer inquiries through various communication channels, including phone, email, chat, and social media
- Provide courteous and professional assistance to address customer questions, concerns, and requests
- Escalate complex problems to higher-level support or specialized teams when necessary
- Educate customers about product features, usage, and benefits
- Maintain accurate and detailed records of customer interactions and issue resolutions in company's CRM system
- Ensure that all customer interactions meet quality and service level standards.
Education
MBA - Diploma in Business Management
ICFAI
Distant 06.2011 - 08.2013
Bachelor of Science - PCM
DBS PG COLLEGE
Dehradun 05.2003 - 06.2006
Skills
Team supervision
undefinedEducation
Dehradun, India,Tripura
Contact
New Delhi, DL 110075
Timeline
Team Leader(Sales Coach), Inside Sales
Dell International Services Pvt. Ltd,
02.2019 - 10.2024
Enterprise Account Manager (GDO)-NA
Dell International Services Pvt. Ltd.
02.2016 - 02.2019
Account Manager(SMB)- NA
Dell International Services Pvt. Ltd.
12.2014 - 02.2016
MBA - Diploma in Business Management
ICFAI
06.2011 - 08.2013
Sr. Associate, Client Tech Support - NA Region
Dell International Services Pvt. Ltd.
04.2010 - 12.2014
Customer Support Executive
IBM Global Process Services
10.2007 - 04.2010
Bachelor of Science - PCM
DBS PG COLLEGE
05.2003 - 06.2006
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