Summary
Overview
Work History
Education
Skills
Personal Information
Timeline
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Vandesh Nodiyal

New Delhi

Summary

Experienced with managing enterprise accounts and building long-term client relationships. Utilizes strategic planning and communication to enhance customer satisfaction and business growth. Track record of leveraging negotiation skills to meet organizational goals and drive client success.

Overview

18
18
years of professional experience

Work History

Microsoft TSS-SMB | Pre-Sales Advisor

Teleperformance
Gurgaon
07.2025 - Current
  • Specialize in identifying, developing, and closing opportunities with new and existing customers to drive incremental profitable growth.
  • Build and own customer relationships, acting as a trusted advisor to deliver positive customer experiences and long-term partnerships.
  • Collaborate with customers and internal teams to align solutions with both customer needs and company priorities.
  • Develop and execute strategic plans to identify opportunities for growth and innovation within client environments.
  • Deliver tailored technical presentations and demonstrations to showcase the value of Microsoft solutions, including Azure, Microsoft 365, Copilot, Modern Work & Security.
  • Partner with sales teams to drive revenue growth and ensure customer success through effective solution implementation.
  • Resolve complex technical challenges by coordinating with engineering and support teams, ensuring seamless adoption of Microsoft technologies.
  • Stay updated on industry trends and advancements to provide cutting-edge solutions and maintain competitive advantage.

Enterprise Account Manager (Global Dell Outlet)- NA Region

Dell International Services Pvt. Ltd
Gurgaon
02.2019 - 10.2024
  • Engaged with US Commercial sector clients and partners to promote Dell's full IT portfolio
  • Proactively assessed client needs, challenges, and goals to identify opportunities for upselling, cross-selling, and contract renewals
  • Developed strategic account plans to maximize revenue and growth
  • Utilized market research, networking, and industry databases to identify new client opportunities
  • Led negotiations, addressed objections, and closed deals to acquire new clients
  • Managed sales pipeline by analyzing buying history and recommending Dell solutions
  • Maintained clear communication channels to enhance collaboration and action plans.

SMB Account Manager 2, Inside Sales - NA Region

Dell International Services Pvt. Ltd.
Gurgaon
02.2016 - 02.2019
  • Drive revenue growth by developing strategic sales plans and leading cross-functional teams
  • Build and maintain strong client relationships, enhance the customer buying experience, and ensure high levels of customer satisfaction
  • Implement standardized processes for efficiency, accurately forecast sales, and prepare regular performance reports
  • Foster a high-performance culture through leadership and team development.

SMB Account Manager 1- North America Global Dell Outlet

Dell International Services Pvt. Ltd.
Gurgaon
12.2014 - 02.2016
  • Consistently surpassed revenue targets both individually and collaboratively, leveraging leads and transactional inquiries through chat interactions
  • Proactively retained existing clients while cultivating new relationships, effectively addressing post-sales queries and resolving customer issues to ensure satisfaction
  • Proficiently conducted sales presentations, pitched products, and upsold services across consumer, business client, and reseller segments
  • Built strong customer rapport through adept phone and email communication, and provided valuable support to team members, mentoring new additions for enhanced performance.

Sr. Associate, Client Tech Support - NA Region

Dell International Services Pvt. Ltd.
Gurgaon
04.2010 - 12.2014
  • Provide technical support to clients via phone, email, chat, or remote assistance
  • Diagnose and troubleshoot hardware and software issues related to Dell products, including laptops, desktops, and peripherals
  • Effectively and efficiently resolve client technical problems while maintaining a high level of customer satisfaction
  • Escalate complex technical issues to higher-level support or engineering teams as needed
  • Document client interactions, troubleshooting steps, and issue resolutions in support ticketing system
  • Maintain accurate and detailed records of client inquiries and solutions provided
  • Recognized with Dell champion award FY12, FY13, and FY14.

Customer Support Executive

IBM Global Process Services
Gurgaon
10.2007 - 04.2010
  • First point of contact for customers, providing exceptional assistance and resolving inquiries or issues
  • Vital role in ensuring customer satisfaction and maintaining company's reputation for delivering high-quality support services
  • Respond promptly to customer inquiries through various communication channels, including phone, email, chat, and social media
  • Educate customers about product features, usage, and benefits
  • Ensure that all customer interactions meet quality and service level standards.

Education

Diploma in Business Management -

ICFAI University
08-2006

Bachelor of Science - PCM

D.B.S. (PG) College
07.2006

Skills

  • Key account management

  • Customer relationship management

  • Upselling strategies

  • Pipeline management

  • Technical Solution Specialist

  • Product demonstration

  • Cost-benefit analysis

  • Relationship building

  • Customer needs assessment

  • Adaptability and flexibility

Personal Information

Timeline

Microsoft TSS-SMB | Pre-Sales Advisor

Teleperformance
07.2025 - Current

Enterprise Account Manager (Global Dell Outlet)- NA Region

Dell International Services Pvt. Ltd
02.2019 - 10.2024

SMB Account Manager 2, Inside Sales - NA Region

Dell International Services Pvt. Ltd.
02.2016 - 02.2019

SMB Account Manager 1- North America Global Dell Outlet

Dell International Services Pvt. Ltd.
12.2014 - 02.2016

Sr. Associate, Client Tech Support - NA Region

Dell International Services Pvt. Ltd.
04.2010 - 12.2014

Customer Support Executive

IBM Global Process Services
10.2007 - 04.2010

Diploma in Business Management -

ICFAI University

Bachelor of Science - PCM

D.B.S. (PG) College
Vandesh Nodiyal