Vandesh Nodiyal
New Delhi
Summary
Experienced with managing enterprise accounts and building long-term client relationships. Utilizes strategic planning and communication to enhance customer satisfaction and business growth. Track record of leveraging negotiation skills to meet organizational goals and drive client success.
Overview
18
18
years of professional experience
Work History
Microsoft TSS-SMB | Pre-Sales Advisor
Teleperformance
Gurgaon
07.2025 - Current
- Specialize in identifying, developing, and closing opportunities with new and existing customers to drive incremental profitable growth.
- Build and own customer relationships, acting as a trusted advisor to deliver positive customer experiences and long-term partnerships.
- Collaborate with customers and internal teams to align solutions with both customer needs and company priorities.
- Develop and execute strategic plans to identify opportunities for growth and innovation within client environments.
- Deliver tailored technical presentations and demonstrations to showcase the value of Microsoft solutions, including Azure, Microsoft 365, Copilot, Modern Work & Security.
- Partner with sales teams to drive revenue growth and ensure customer success through effective solution implementation.
- Resolve complex technical challenges by coordinating with engineering and support teams, ensuring seamless adoption of Microsoft technologies.
- Stay updated on industry trends and advancements to provide cutting-edge solutions and maintain competitive advantage.
Enterprise Account Manager (Global Dell Outlet)- NA Region
Dell International Services Pvt. Ltd
Gurgaon
02.2019 - 10.2024
- Engaged with US Commercial sector clients and partners to promote Dell's full IT portfolio
- Proactively assessed client needs, challenges, and goals to identify opportunities for upselling, cross-selling, and contract renewals
- Developed strategic account plans to maximize revenue and growth
- Utilized market research, networking, and industry databases to identify new client opportunities
- Led negotiations, addressed objections, and closed deals to acquire new clients
- Managed sales pipeline by analyzing buying history and recommending Dell solutions
- Maintained clear communication channels to enhance collaboration and action plans.
SMB Account Manager 2, Inside Sales - NA Region
Dell International Services Pvt. Ltd.
Gurgaon
02.2016 - 02.2019
- Drive revenue growth by developing strategic sales plans and leading cross-functional teams
- Build and maintain strong client relationships, enhance the customer buying experience, and ensure high levels of customer satisfaction
- Implement standardized processes for efficiency, accurately forecast sales, and prepare regular performance reports
- Foster a high-performance culture through leadership and team development.
SMB Account Manager 1- North America Global Dell Outlet
Dell International Services Pvt. Ltd.
Gurgaon
12.2014 - 02.2016
- Consistently surpassed revenue targets both individually and collaboratively, leveraging leads and transactional inquiries through chat interactions
- Proactively retained existing clients while cultivating new relationships, effectively addressing post-sales queries and resolving customer issues to ensure satisfaction
- Proficiently conducted sales presentations, pitched products, and upsold services across consumer, business client, and reseller segments
- Built strong customer rapport through adept phone and email communication, and provided valuable support to team members, mentoring new additions for enhanced performance.
Sr. Associate, Client Tech Support - NA Region
Dell International Services Pvt. Ltd.
Gurgaon
04.2010 - 12.2014
- Provide technical support to clients via phone, email, chat, or remote assistance
- Diagnose and troubleshoot hardware and software issues related to Dell products, including laptops, desktops, and peripherals
- Effectively and efficiently resolve client technical problems while maintaining a high level of customer satisfaction
- Escalate complex technical issues to higher-level support or engineering teams as needed
- Document client interactions, troubleshooting steps, and issue resolutions in support ticketing system
- Maintain accurate and detailed records of client inquiries and solutions provided
- Recognized with Dell champion award FY12, FY13, and FY14.
Customer Support Executive
IBM Global Process Services
Gurgaon
10.2007 - 04.2010
- First point of contact for customers, providing exceptional assistance and resolving inquiries or issues
- Vital role in ensuring customer satisfaction and maintaining company's reputation for delivering high-quality support services
- Respond promptly to customer inquiries through various communication channels, including phone, email, chat, and social media
- Educate customers about product features, usage, and benefits
- Ensure that all customer interactions meet quality and service level standards.
Education
Diploma in Business Management -
ICFAI University
08-2006
Bachelor of Science - PCM
D.B.S. (PG) College
07.2006
Skills
Key account management
Customer relationship management
Upselling strategies
Pipeline management
Technical Solution Specialist
Product demonstration
Cost-benefit analysis
Relationship building
Customer needs assessment
Adaptability and flexibility
Personal Information
Timeline
Microsoft TSS-SMB | Pre-Sales Advisor
Teleperformance
07.2025 - Current
Enterprise Account Manager (Global Dell Outlet)- NA Region
Dell International Services Pvt. Ltd
02.2019 - 10.2024
SMB Account Manager 2, Inside Sales - NA Region
Dell International Services Pvt. Ltd.
02.2016 - 02.2019
SMB Account Manager 1- North America Global Dell Outlet
Dell International Services Pvt. Ltd.
12.2014 - 02.2016
Sr. Associate, Client Tech Support - NA Region
Dell International Services Pvt. Ltd.
04.2010 - 12.2014
Customer Support Executive
IBM Global Process Services
10.2007 - 04.2010
Diploma in Business Management -
ICFAI University
Bachelor of Science - PCM
D.B.S. (PG) College
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