Vandhana Deepak

• Received Spot performer award from DXC for taking responsibilities and meeting beyond the expectations.
• Got Best Outgoing Student award from College.

• National Health Services - UK, Support, IT Asset Management Analyst & Availability Management Reporting, 08/2015 to 12/2018 - DXC TECHNOLOGIES
• ArcelorMittal - UK, Support, IT Service Request Coordinator, 01/2016 to 08/2016 - DXC TECHNOLOGIES
• DuPont - North America, Support, IT Asset & Configuration Management Coordinator, 11/2017 to 09/2019 - DXC TECHNOLOGIES
• UPHS - North America, Support, IT Asset & Configuration Management Coordinator, 01/2017 to 09/2019 - DXC TECHNOLOGIES
• Toyota - North America and Canada, Support, IT Asset & Configuration Management Coordinator, 01/2019 to 09/04/2019 - DXC TECHNOLOGIES
• Transunion - U.S and North America, Support, IT Asset & Configuration Management Coordinator, 09/2019 to 04/2021
• HCSC Health care service and corporation, Support, IT Asset & Configuration Management Coordinator, 04/2021 to 10/2021 - HCL
• Transunion - U.S and North America, Support, IT Asset & Configuration Management Coordinator, 10/2021 to Present.

• Associate Professional, 08/2015, 09/2019
• Analyst, 09/2019, 04/2021
• Senior Specialist, 04/2021, 10/2021
• Senior Analyst, 10/2021, Present

Asset Management:

• Managed End to End process for Hardware Asset Life Cycle right from procurement till retirement.
• Maintained asset repository up to date for all the assets
• Participate in Daily Service review and provide any critical updates related to Asset Management.
• Extended support to Availability Management Team to compile data from Remedy and send the exceptions report for DSR & MSR Tracker.
• Responsible for creation and maintenance of Hardware assets.
• Worked on KPI metrics for asset management.
• Prepare, Review and Publish Management reports related to Hardware assets in the service now
• Initiate Hardware Scan reports and share the reports to account team.

Service Request Management :

• Validating and Accepting Standard Chargeable Services requests once received in CSC's Order Management System.
• Chargeable Orders / Service Requests within SLA.
• Create requests into ASK and processing them in the CSC Order Management toolset (Yantra).
• Communicate ASK Reference number to the requestor(s) of AM and dispatch Service request ticket to appropriate Resolution groups.
• Sending regular Daily & Weekly reports on the backlog, SR ASK Metrics reports to Customers & Management.

Configuration Management :

• Working on changes and task that has been raised in the service now and mapping it.
• Working on the conflicts related to discovery source
• Responsible for CMDB Health check measures
• Working on Smart Reporting reports for CMDB health check and measures
• Creating Dashboard, adding applications, Support Group mapping relationship
• Auditing the relationship mapping
• Working on CTASK and Work Orders.
• Ensuring data accuracy and Normalization of data in the CMDB.
• Worked on KPI Reports and KPI call's
• Coordinated with other process and the functional areas: change management, Asset Management, Incident Management etc.
• Defining relationship between CI's
• Application modeling and the relationship mapping
• Creating Normalization Job
• Creating reconciliation rules
• Creating Customs filed in CMDB
• Enforcing and Maintaining policies and procedure of configuration Management
• Creating and updating process documents.
• Working with Discovery to acknowledge the Gaps in the attributes.
• Update the ownership Data in CMDB

• Date of Birth: 11/18/94
• Gender: Female
• Marital Status: Married