VANDHANA M
Chennai
Summary
Ambitious Executive successful at setting policies, improving performance and updating processes. Looking to apply knowledge and expertise to contribute to business sustainability and growth. Pursuing challenging new position at a growing organization.
Overview
7
7
years of professional experience
Work History
Consultant
Prompt personnel private limited(At Client location-Tata Communication Limited)
Chennai
2021.12 - Current
- Supporting internal team for production issues and Assisted in troubleshooting complex networking problems.
- Resolved customer service requests related to networking issues in a timely manner.
- Responded to team requests for technical support by phone, email and inter-office chat service.
- Leading the team in the absence of Manager.
- Maintained positive working relationship with fellow staff and management.
- Performed daily system monitoring of the networks and reported any irregularities or performance issues.
- Completed day-to-day duties accurately and efficiently.
- Maintained open communication with team members and stakeholders, resulting in successful project outcomes.
- Identified potential areas of improvement within the organization's.
- Coordinated with project leaders to resolve product issues.
- Maintained an up-to-date knowledge of industry trends in order to recommend improvements or updates as needed.
Associate
Tech Mahindra Pvt Ltd
Chennai
2017.06 - 2018.04
- Handling network related issues of telecom customer in retention team.
- Provide day-to-day support of IT, including network and wireless infrastructure.
- Built relationships with customers by providing friendly customer service.
- Investigated and resolved issues to drive better service for customers and employees.
- Communicated clearly with customers in person and via telephone, driving positive experiences.
- Analyzed data to identify trends in customer behavior and preferences.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Prepared and evaluated CRM reports to identify problems and areas for improvement.
Education
B.E(CSE) -
VelTech Multi Tech Engg. College, Anna University
01.2014
XII -
St. Anne's Girls Hr. Sec. School, State Board
01.2010
X -
St. Anne's Girls Hr. Sec. School, State Board
01.2008
Skills
- Customer Retention
- Customer Relations
- Negotiation Skills
- Customer-Oriented
Personal Information
- Father's Name: Murali K
- Date of Birth: 10/15/92
- Nationality: Hindu
- Marital Status: Married
Personal Traits
- Quick Learner
- Elegant team player
- Time sensitive
- Smart worker
Trainings Attended
- SQL
- Power BI
- RPA - UI Path (Beginner)
- Java Basics
Hobbies and Interests
- Listening to music
- Playing with kids
Projects
An Efficient and Secure Dynamic Auditing Protocol For Data Storage in cloud Computing, In cloud computing, data owners host their data on cloud servers and users (data consumers) can access the data from cloud servers. Due to the data outsourcing, however, this new paradigm of data hosting service also introduces new security challenges, which requires an independent auditing service to check the data integrity in the cloud. Some existing remote integrity checking methods can only serve for static archive data and, thus, cannot be applied to the auditing service since the data in the cloud can be dynamically updated. Thus, an efficient and secure dynamic auditing protocol is desired to convince data owners that the data are correctly stored in the cloud. The analysis and simulation results show that our proposed auditing protocols are secure and efficient, especially it reduces the computation cost of the auditor.
Languages
Telugu
First Language
Timeline
Consultant
Prompt personnel private limited(At Client location-Tata Communication Limited)
2021.12 - Current
Associate
Tech Mahindra Pvt Ltd
2017.06 - 2018.04
B.E(CSE) -
VelTech Multi Tech Engg. College, Anna University
XII -
St. Anne's Girls Hr. Sec. School, State Board
X -
St. Anne's Girls Hr. Sec. School, State Board
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