Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Interests
Tools
Soft Skills
Personal Information and Acknowledgment
Timeline
CustomerServiceRepresentative
Vandhana Pillareddy

Vandhana Pillareddy

Exchange Admin-Technical Lead, Cognizant
Hosur

Summary

OBJECTIVE:

“Goal-focused and Self-motivated individual with nearing to 4 years of experience in the Infrastructure Digital Support-a rapidly increasing range of industry experience, looking to bring strong instincts and a proven track record of procedural compliance, process management, client and server applications, and strong operational skills. Seeking leadership position to apply- management, leadership and motivational skills when overseeing a team of professionals and working towards a common goal to increase productivity and the growth of company along with mine.”


PROFESSIONAL SUMMARY:

-Experience in Remote Exchange O365/Administration of Active Directory.

-Exchange O365 2003-2016 Deployment and Migrations

-Exchange O365 Account Administration and troubleshooting

-Exchange Calendar/Shared Folder Permissions and delegation

-Microsoft Azure Administration-Adds Moves, and changes

-Co-ordinates with Wintel Teams to perform the Server Patching using SCCM

-AD Connect, Azure AD-set-up, and configuration trouble shooting.

-Powershell Scripting

-Windows Active Directory and Azure Active Directory user Management

-Creation of DLs for Bulk users of around 40k Users

-Delegation Management for Shared mailboxes, distribution Lists, Calendars, Room Mailboxes

-Quarantine Trouble shooting, Reviewing and Releasing of emails based on DMARC, DKIM And SPF Values

-Shared Folder Management using Active Directory

-Roles assignment for user on Azure Active Directory

-License and Billing Management. -Security and Compliance on Microsoft Exchange

Overview

4
4
years of professional experience
7
7
years of post-secondary education
2
2
Certifications
5
5
Languages

Work History

Microsoft & Office Exchange Admin, Technical Lead

Cognizant Technology Solutions
Bangalorfe
07.2022 - Current
  • Responsibilities:
  • Below responsibilities along with responsibilities mentioned in year 2020 to 2022.
  • Cloud/AD/Exchange Enterprise Account administration (Modify and manage user account and group permissions)
  • Resolved issues and escalated problems with knowledgeable support and quality service.
  • Supporting clients on following technologies: - Active Directory, PowerShell Scripting, Exchange with Office 365, Skype for Business, Ticketing tools like Service Now.
  • Performing Daily Health check on all exchange, Managed onboarding and offboarding of employees.
  • Creating and enabling remote mailbox, shared mailbox, Distribution/Security group with litigation hold in Hybrid Exchange.
  • Assigning Retention policy with customized tags for User and Shared mailbox Iron Port Email Gateway - Quarantine, Spam profiler, Malware, SPAM filtering, Connection filtering and Action
  • Centre to unblock account, Sound email Filtering, Executable email filtering Handling outlook issues such as configuring profile, Email encryption, Free/busy issues, Certificate issue, Microsoft Teams call issue, Teams meeting issue, Calendar issue, Mailbox Auto mapping problem, mailbox permission Management. Worked with users to determine areas of technology in need of improved usability.
  • Handling user requests on various mailbox issues through remedy and Service-now tools, resolving them within defined SLA
  • Configuring and Implementing in Mail Flow organization wide like Message send size limit restriction and Message receive size limit restriction in EAC
  • Whitelisting and blacklisting users/IPs on gateway based on requirement.
  • Detailed analysis of tickets with teams, perform regular auditing on tickets and drive backlog incidents to closure. Increased customer satisfaction by resolving issues Assisted IT staff on troubleshooting issues and closing calls.

Exchange Administrator-Senior System Engineer

Cognizant Technology Solutions
Bangalore
01.2020 - 06.2022
  • Responsibilities:
  • Corporate Network for over 6000 end users and executive level clients
  • O365 Migrations-Move data, Assign Licenses-2013-2016 Versions
  • Office O365/Exchange Online-Administration-User Management
  • Microsoft Azure Administration-Add/Move/Changes
  • Administration of Microsoft Office 365 workloads (Exchange Online,Yammer, Microsoft Teams, One Drive fo Business, SharePoint Online)
  • Active Directory- User Management-User Access and permission Issues
  • Troubleshoot Failed Migration Issues relating to O365
  • Provide assistance to customer with deployment and configuring issues related to Microsoft products.
  • Email Restoration
  • Email Account Migration-On-Prem Exchange to Exchange Online
  • Ms Office Suite, DirSync, AutoDiscover
  • Cloud Exchange Calendar/Shared Folder permissions and delegations
  • Microsoft Online Services (Office 365)/OWA
  • Maintain and update Ticket Problem Management system.
  • Performed extra-curricular activities and well known for team building activities, boosting up team, keen Interest in Process Enhancements, Ui-Path Automations, running bot, testing in staging/UAT/Production environment. Managing process in very effective way and received attractive feedbacks from client/customer.
  • Accepted up-coming challenges and handled Process with Advanced learning technologies, that could help deliver services within defined SLA.
  • Innovating ideas contributed to enhancing SOPs, Categories on Servicenow.
  • Supported system users, educating employees on troubleshooting and problem-solving protocols.
  • Received almost 5+ Appreciation feedback from customers.
  • Experience across areas of communications, change networks, training, established Organization readiness- processes, practices, disciplines, and tools needed to ensure that IT services are provided as agreed between project and client/customer.
  • Utilized team collaboration and create innovating ideas for process improvement. Sponsored almost 25+ SOPs to team.
  • Service Request and Incident Management.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Cultivated interpersonal skills by building positive relationships with others.

Education

S.S.L.C -

Vanaprastha International School-CBSE, Hosur
Tamil Nadu
06.2011 - 06.2012

S.S.C -

Maharishi Vidhya Mandhir -Hosur
Tamil Nadu
07.2012 - 06.2014

Bachelor of Engineering - Electronics And Communication Engineering

Vivekanandha College of Technology - Namakkal
Tamil Nadu
06.2015 - 06.2019

Skills

    -Office 365 Administration-Managing L1 and L2 activities

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Accomplishments

    Workplace:

    ➢ Won the First place in Cogno-Orator Speech conducted during the bridge program.

    ➢ Won the Award for Global Customer Week-2021-PROMISING NEW TALENT AWARD.


    Graduation:

    ➢ Regional Pre- finalist in Youth talk'17 in ICT Academy, certificate no: YTN56465.

    ➢ Joint Secretary of ECE department Association from academic year (2017-2018)

    ➢ Secretary of ECE department Association from academic year (2018-2019).

    ➢ Secured 1st rank in the department in semester 1, 2 and 3 from the year (2015-2016) and secured 2nd rank in the semester 7 in the year (2018-2019).

    ➢ Achieved an eminent World record under the theme "World's biggest International hands-on gaming and security workshop" from Wikitechy

Certification

External Certification: AZ-900 Microsoft Professional Certification Completed on 3rd April 2022. ID-12136574 from Microsoft.

Interests

➢ Anchoring and Organizing as a passion

➢ Painting and Gardening as a relaxation

➢ Volleyball in Sports

Tools

 -Ticketing Tools used in project : SILVA, Service-Now 

-Cayosoft Tool to Mange Distribution Lists 

-Testing Environment : Staging, UAT, PROD (Silva) -SYNCHRO Tool for automation of scripts 

Soft Skills

• Good Communication
• Teamwork
• Time Management
• Leadership
• Project Management
• Multitasking
• Adaptability
• Problem solving
• Creativity
• Public Speaking Skill

Personal Information and Acknowledgment

D.O.B : 5th Jan 1997

Nationality : Indian 

Father's Name : G. Pillareddy 


I hereby, declare that all the details furnished are true to my knowledge. 


Regards,

Vandhana Pillareddy 

Timeline

Microsoft & Office Exchange Admin, Technical Lead

Cognizant Technology Solutions
07.2022 - Current

Exchange Administrator-Senior System Engineer

Cognizant Technology Solutions
01.2020 - 06.2022

Bachelor of Engineering - Electronics And Communication Engineering

Vivekanandha College of Technology - Namakkal
06.2015 - 06.2019

S.S.C -

Maharishi Vidhya Mandhir -Hosur
07.2012 - 06.2014

S.S.L.C -

Vanaprastha International School-CBSE, Hosur
06.2011 - 06.2012
Vandhana PillareddyExchange Admin-Technical Lead, Cognizant