Vandhitha R S
Customer Success Manager
Bengaluru
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
4
4
years of professional experience
2
2
Certifications
Work History
Customer Success Manager
Techademy Learning Solutions Pvt. Ltd.
09.2022 - Current
- Served as the Customer Success Manager for enterprise clients, including Cognizant, Virtusa, IBM, Alliance, and Wipro, managing the end-to-end execution of large-scale learning programs.
- Handled the complete batch lifecycle from onboarding to closure, ensuring 100% adherence to process timelines and delivery standards.
- Prepared and maintained accurate meeting minutes, weekly reports, and progress presentations, achieving over 95% compliance with documentation protocols.
- Facilitated continuous communication with learners and trainers, addressing concerns effectively, and maintaining a learner engagement rate above 90%.
- Organized regular trainer meetings to align delivery strategies with program objectives, contributing to consistent training quality and participant satisfaction.
- Provided daily updates to clients and supported enhancements to learning portals, resulting in a 10% improvement in user engagement metrics.
- Efficiently utilized Zoho plugins and the IRIS portal for communication, assessments, and query resolution, improving average response time by 15%.
- Managed hotline and SBA calls, ensuring timely file extraction and post-assessment distribution, consistently achieving a 100% on-time completion rate.
- Held accountability for seamless coordination, stakeholder alignment, and successful delivery across multiple high-impact learning initiatives.
- Full-Time
- Established long-term client relationships through consistent delivery of high-quality products and services.
Machine Learning Engineer
Technical Coding Research Innovation
08.2021 - 10.2021
- Designed, implemented and evaluated new models and rapid software prototypes to solve problems in machine learning and systems engineering.
- Internship
Education
No Degree - Data Science
IIT-M
Chennai, India 04.2001 -
Bachelor Of Engineering - ECE
Atria Institute of Technology
Bengaluru, India04.2023
Skills
Python Data Visualization Machine Learning Deep Learning SQL MongoDB AWS Cloud NLP
Affiliations
High Flyer Award 2025
Certification
Advanced Programming-IITM
Timeline
Certified of master's in data science program
02-2024
Advanced Programming-IITM
09-2023
Customer Success Manager
Techademy Learning Solutions Pvt. Ltd.
09.2022 - Current
Machine Learning Engineer
Technical Coding Research Innovation
08.2021 - 10.2021
No Degree - Data Science
IIT-M
04.2001 -
Bachelor Of Engineering - ECE
Atria Institute of Technology