Vandita Hegde

Senior Analyst – Quality & Assurance: January 2022 - August 2024

• Managed high-risk operational audits across Accounts Payables, Supplier Data Management, Procurement, and Expense Reimbursement processes.
• Conducted daily duplicate invoice audits to prevent duplicate payments and strengthen payment controls.
• Led audit sample allocation to auditors based on risk and priority.
• Prepared and presented monthly, quarterly, and annual audit findings reports to stakeholders.

Team Lead - Quality & Assurance: September 2024 - Current

Team Leadership Experience

• Led and mentored a team of 5 , driving performance, accountability, and delivery excellence.
• Established clear KPIs and performance metrics to track progress against targets and improve team productivity.
• Conducted regular performance reviews, coaching, and skill development sessions to support individual growth and career progression.
• Managed team schedules, resource allocation, and risk mitigation to ensure seamless operations and timely delivery.
• Led cross-functional collaboration with department leads to streamline workflows and achieve shared business goals.
• Drove process improvements through strategic problem-solving, innovation, and proactive decision-making .
• Fostered a positive team culture through open communication, recognition, and continuous mentoring .

• Managed global invoice processing for North America, ensuring timely and accurate operations.
• Prioritized team tasks based on business criticality and SLA adherence.
• Resolved vendor queries, helpdesk tickets, and ad-hoc requests.
• Prepared monthly reports, stakeholder updates, and SOPs.
• Supported IT testing, audits, training, and onboarding.
• Drove continuous improvement initiatives to enhance process efficiency.
• Presented monthly performance updates to management.

Key Achievements

• Awarded Star of the Month during AP re-organization.
• Managed critical approval workflow independently with zero errors.
• Implemented a CI initiative saving 15 hours/month.

• Managed end-to-end cash application processes, ensuring accurate and timely payment allocation.
• Resolved customer account discrepancies and outstanding balances in line with client and compliance requirements.
• Ensured 100% adherence to TAT and service-level expectations.
• Performed first-level quality checks to maintain accuracy and process compliance.
• Handled client calls and ad-hoc requests, ensuring timely issue resolution and stakeholder satisfaction.