Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Vandita Mathur

Noida

Summary


Learning and development professional poised to drive employee growth and organizational success. Expertise in creating and delivering impactful training programs that foster continuous improvement and skill enhancement. Known for strong team collaboration and achieving results, with proficiency in instructional design and leadership development & Project Management.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Manager Learning & Development

SMC IFM Solutions Ltd – An SIS Group Enterprise
07.2023 - Current
  • Overseeing Learning & Development across 30 branch offices, delivering specialized programs in leadership, soft skills, and industry-specific training for a workforce of 27,000+ employees.
  • Prepared Data Driven Insights, L&D Dashboards and ROI reports.
  • Client Communication & Liasoning for Training Effectiveness on ground.
  • Managed LMS and created content for LMS Self Learning Platform.
  • Executed the end-to-end training lifecycle for Management Development Programs, including design, delivery, and evaluation.
  • Led the creation and execution of onboarding journeys, and functional skill-building modules using blended learning methods (ILT, VILT, e-learning, microlearning).
  • Streamlined HR efficiencies, coordinated new hire orientations and provided onboarding and training for new employees.
  • Designed and implemented learning needs analysis (LNA) frameworks, competency mapping.
  • Utilized data analytics and learning metrics (Kirkpatrick Model, ROI, feedback loops) to measure training effectiveness and drive continuous improvement.
  • Oversaw project documentation, created detailed reports, and tracked KPIs to align with business and training goals.
  • Partnered with HR colleagues to ensure that Learning and Development initiatives were aligned with overall talent management strategies.


Assistant Manager, Learning and Development

SMC IFM Solutions Ltd - An SIS Group Enterprise
05.2022 - 01.2023
  • Designed and delivered targeted training programs in soft skills, service excellence, and industry-specific competencies; developed SOPs and digital learning content to boost employee engagement and performance.
  • Implemented feedback mechanisms to gather insights from participants, refining course content for optimal results.
  • Ensuring compliance with regulatory requirements (e.g., POSH), coordinated successful third-party audits, and optimized L&D budgets to deliver cost-effective, high-quality training solutions.
  • Managed vendor relationships and liaised with external learning partners to ensure timely and impactful training delivery.
  • Designed and delivered executive-ready presentations and reports for training program outcomes, client reviews, and leadership updates.
  • Utilized Microsoft Office Suite and project management tools (e.g., Excel, MS Project) to monitor progress, update stakeholders, and document milestones.
  • Enhanced employee engagement by designing and implementing interactive learning modules.

Assistant Lecturer

Institute of Hotel Management and Catering Technology Pusa, New Delhi
12.2017 - 05.2022
  • Designed and delivered training programs for housekeeping staff at AIIMS, RML Hospital, and other institutions, enhancing workforce skills and efficiency.
  • Led training initiatives for Air India recruitment, IRCTC staff, and CAG personnel, contributing to improved service standards and employee performance.
  • Managed social media and digital branding for IHM PUSA, and led government projects like 'Say No to Plastics' and 'Swachhata Action Plan,' ensuring effective execution and budgeting.
  • Institute Level Portfolio Management for – Social Media .

Guest Relation Associate

The Westin Gurgaon
10.2013 - 04.2014


  • Managed guest check-ins and check-outs, ensuring smooth operations and a high standard of hospitality.
  • Handled guest feedback and complaints with diplomacy, enhancing satisfaction and loyalty.
  • Assisted VIP guests, corporate clients, and international traveler's, demonstrating cultural sensitivity and service.

Team Member – Housekeeping

The Leela Goa
07.2013 - 10.2013
  • Maintained high standards of cleanliness and hygiene in guest rooms and public areas, ensuring compliance with 5-star luxury standards.
  • Performed room inspections and reported maintenance or repair needs to appropriate departments for prompt resolution.
  • Managed inventory of cleaning supplies and linen, ensuring optimal stock levels and minimal wastage.


Education

Bachelor of Science - Hospitality And Hotel Administration

Chandigarh College of Hotel Management
06-2013

Master's Degree - Human Resources Management and Services

Institute of Hotel Management Catering & Nutrition (IHM), Pusa
06-2016

Skills

  • Learning and Development Strategy
  • Resource coordination
  • Talent Capability Improvement
  • Needs assessment
  • Transformation training expertise
  • Stakeholder management
  • Coaching & Mentoring Frameworks
  • Strategic Partnerships with Learning Vendors
  • Learning management systems

Certification

  • POWER BI DASHBOARD FOR BEGINNERS - LinkedIn - Issued Mar 2023
  • Six Sigma Lean Professional
  • Generative AI in L&D - LinkedIn - Issued Jan 2025

Timeline

Manager Learning & Development

SMC IFM Solutions Ltd – An SIS Group Enterprise
07.2023 - Current

Assistant Manager, Learning and Development

SMC IFM Solutions Ltd - An SIS Group Enterprise
05.2022 - 01.2023

Assistant Lecturer

Institute of Hotel Management and Catering Technology Pusa, New Delhi
12.2017 - 05.2022

Guest Relation Associate

The Westin Gurgaon
10.2013 - 04.2014

Team Member – Housekeeping

The Leela Goa
07.2013 - 10.2013

Bachelor of Science - Hospitality And Hotel Administration

Chandigarh College of Hotel Management

Master's Degree - Human Resources Management and Services

Institute of Hotel Management Catering & Nutrition (IHM), Pusa

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