Vaneet Bhalla

I am currently applying industrial knowledge gained from practical field experience to drive outcome-oriented analysis. Based on these insights, we are processing warranty-related claims with a focus on accuracy and efficiency. In my role as Team Lead, I am managing all key performance indicators (KPIs) and service level agreements (SLAs) across a team of 40 full-time employees (FTEs). A critical component of this analysis also includes evaluating dealer behavior, which plays an integral role in the overall process.

Core Responsibilities Overview

• Warranty Claims Analysis
• Claims Processing & Settlement Management
• Reporting & Insights
• Supplier Chargeback (Vendor Recovery)
• Client Communication
• Training & Knowledge Sharing
• Warranty Cost Management
• Foundation Tool Management
• Operation Maturity Management
• Potential Savings Driven Through Use Cases
• Team Management & Next-Level Development

• Worked as Assistant Service Manager for Navnit (Joseph Cyril Benford) - Mumbai from October 2012 to September 2013 into after sale service providing of Excavators, Backhoe Loader, Dozer, Lift all, Tandem Roller and Skidder.
• Took care of maintenance, repairing during break down, campaigning for part sales and other client servicing.
• Undertook various training for the service engineers and played an additional role as a DTM(Dealer Training Manager)
• Arranged many product sales campaigns leading to a boost in the sales for the organization.
• Took active part and made sure the customers were educated about the efficient use of the machinery as a part of after sale thus leading in customer satisfaction due to increase and high equipment performance and life of the machinery.

• Worked as Service Engineer for Krishna Automobile - Chandigarh from October 2011 to September 2012 into after sale service providing of Excavators, Backhoe Loader, Dozer, Lift all, Tandem Roller and Skidder.
• Took care of maintenance, repairing during break down, campaigning for part sales and other client servicing.
• Arranged many product sales campaigns leading to a boost in the sales for the organization.
• Took active part and made sure the customers were educated about the efficient use of the machinery as a part of after sale thus leading in customer satisfaction due to increase and high equipment performance and life of the machinery.
• Learnt various basic ground root level aspects of service providing and customer handling.

• Worked on many different manufacturing divisions for tractor.
• Worked as Trainee Technician and used to work on machinery (Tractors) breakdown section.
• Also got hands on Engine testing and other service related activities.

I have worked at a dam site where I gained hands-on experience in turbine maintenance. My responsibilities also included handling heavy-duty trucks and other machinery involved in transportation and logistics supporting thermal power systems.