VANESSA DSOUZA
Learning And Organizational Development
Mumbai,MH
Summary
Learning and Development professional with a penchant for learning and working in challenging situations and 12+ years of techno-functional experience in providing innovative consulting to internal businesses and clients on learning, e-learning, trends and systems implementation across industries and countries. Have spent 7+ years in training delivery, program design and management, content development and branding skills development programs.
Overview
10
10
Certifications
2
2
years of post-secondary education
16
16
years of professional experience
Work History
People & Culture Manager
Accelya Group
Mumbai, MH
09.2018 - Current
- Designed processes around LNI, budgeting, mapping career development goals to learning, onboarding, business reporting etc. to design, implement & brand Accelya’s LMS
- Collaborated with Coursera to design learning paths for 24 BUs globally for 300+ learning needs. Led design, implementation, communication, reporting, administration & marketing strategy for 11 learning programs. Managed 60% Y-O-Y increase in utilization of learning licenses (4600 licenses in 2 yrs.; 1500+ unique learners)
- Leading Accelya's social learning initiative that includes design of social learning framework, technology readiness, plan to curate & build content, adoption of initiative. Received score of 4.6 out of 5 in first wave of social learning initiatives run for one BU.
- Responsible to design learning initiatives/ programs/ content to support org. initiatives/ changes e.g. Have designed content for remote working, revamped org structure using content authoring tools etc.
- Designed innovative plan that was never tried at Accelya before to implement leadership commitments and cascade new ways of working.
Learning & Performance Implementation Consultant
Alight Solutions Pvt Ltd
Mumbai, MH
09.2016 - 08.2018
- Support organization’s sales by clearly understanding client processes/ requirements and submitting RFPs.
- Determined client HR processes through rigorous business requirement discovery discussions, probing current processes.
- Consult clients on HR processes, creation of Statement of Work, project plans and implementation checklists.
- Managed to get 8.5 out of 10 CSAT score from earlier 3.5 out of 10 score for Hong Kong client.
- Sell product features/ benefits to clients and work with Client Success Managers, Sales Leaders, Design Teams to manage client requirements throughout implementation.
- Was recommended by Senior VP for role and support clients in change management because of knowledge of industry/ location trends and best practices.
- Recommend to client practices of measuring effectiveness/ ROI of HR systems.
- Reduced process lags and improved productivity by supervising implementation managers.
- Collaborated with internal departments to confirm timely and accurate delivery and implementation of client projects.
Talent Development Lead
Aon
Mumbai, MH
07.2015 - 09.2016
- Collaborated with business & HR leadership for business strategy, including L&D budgets (90+% budget utilization y-o-y) and proposed y-o-y talent strategy,.
- Across projects, delivered a significant cogent and visible L&D impact, organizationally cross cutting work streams, ensuring the business was leaner and more efficient.
- Alternated between pull vs push learning strategy for business of 2000+ colleagues; Through focused learning paths, branding learning initiatives & thorough communication plans, achieved 100% increase in learning.
- Designed learning objectives & aligned tactical project plans to objectives; conducted a cost benefit analysis to prioritize projects.
- Recommended learning solutions to Canadian counterparts/ client for Aon’s Canadian clients – CIBC, BMO Canada, Air Canada.
- Managed training delivery – Emotional Intelligence, Confident Communication, Team Dysfunctions, including signature and leadership development program management; Have created 2-hour training modules on Canadian Culture & Canadian Payroll.
- Managed organization initiatives for succession planning; Conceptualized, designed program framework and change management strategy to build talent pipeline for critical people manager & independent contributor roles; Reduced external hiring by 48+%.
- Led the L&D revamp project for branding 2 key organizational initiatives - global onboarding & manager development framework; Designed programs as per latest learning trends with focus on 70-20-10 learning & Level 3 learning evaluation; Used content authoring and latest presentation tools (Prezi, PowToon, Biteable) to create videos, collaterals to brand learning solutions
- Ensured business adherence to organization performance management strategy – talent assessments, creation of IDPs, tracking/ auditing 1-0-1 discussions, coaching for goal setting, career development sessions.
- CSR Work - partnered in LSIP project to design initiative for drivers, housekeeping staff managed Health Week project, Empower Results Day Initiatives with Senior Leadership.
Senior Specialist Human Resources
Aon
Mumbai, MH
03.2014 - 06.2015
- Designed career paths for up to senior management (progression v/s promotion, span of control, role portraits, governance).
- Crossroads & GOLD: Initiative to engage and retain key resources
- One HR: Analysed, published engagement scores to business stakeholders & drove agenda across India.
- Attrition Analysis & Remedy Plan: Supported business in designing Tableau dashboard attrition.
- Pulse Tool Deployment: Assist business managers identify & record engagement quotient of direct reports.
Learning and Development Manager
Aon Hewitt India
Mumbai, MH
05.2012 - 02.2014
- Managed domain, technical and skills delivery and annual training plan execution for 800 colleagues; Designed curriculum for business skills - Client Conversations, Client Call Etiquette, Creating Basic Presentations.
HR Systems Implementation Analyst
Bank of America, Aon Hewitt
Charlotte, NC
02.2011 - 04.2012
- Managed implementation and transition for,.
- Partnered with client to create Business Requirement Documents, design SIPOCs/ process flows, SOPs.
- Designed training programs and training methodology for India & North America.
- Delivered client & domain training to 150 new joiners.
- Worked with NA and client teams to create BCP and ongoing metrics for BAU activities.
Senior Trainer
Aon Hewitt
Mumbai, MH
12.2004 - 01.2011
- Increased rate of new joiners moving to production by 60% through changes in content design and delivery.
Education
Bachelor’s of Commerce - Commerce (Accounting and Taxation)
Mumbai University
India 03.2003 - 04.2004
Senior Professional Certification - Human Resources Management
SHRM
US 12.2019 - 02.2020
Certificate Diploma in Human Resources Management -
XLRI
Jamshedpur, India 08.2016 - 04.2017
Skills
Project Management
Accomplishments
- Received 4 Gold awards for 1. Leading the Succession Planning project (Engagement score moved up by 7+% y-o-y on career opportunities), 2. Innovation for Learning Effectiveness Project for Manager Development Program across India, 3. Delivering distinctive client value (highest across Pan India) for managing end-to-end delivery of MDP 4. Won an award for managing 14 learning projects and bringing 11 to completion in 1st year as TD Lead
- Led Onboarding project to decrease early attrition by 7%
- Won award for enabling increase in revenue by 1 million through efficiency in Write Right project
- Won award for saving revenue by completing a 3-week project within 2 weeks for an Australian non-profit organization.
- Received appreciation from Aon GM for content designed to market revamped L&D initiatives.
Certification
Instructional Design Foundations and Applications from University of Illinois at Urbana-Champaign Master of Education in Education Policy, Organization & Leadership
Timeline
Instructional Design Foundations and Applications from University of Illinois at Urbana-Champaign Master of Education in Education Policy, Organization & Leadership
09-2020
Marketing Mix Fundamentals
07-2020
Senior Professional Certification - Human Resources Management
SHRM
12.2019 - 02.2020
Articulate Storyline Training by Stratbeans Consulting
06-2019
People & Culture Manager
Accelya Group
09.2018 - Current
Learning & Performance Implementation Consultant
Alight Solutions Pvt Ltd
09.2016 - 08.2018
Certificate Diploma in Human Resources Management -
XLRI
08.2016 - 04.2017
Talent Development Lead
Aon
07.2015 - 09.2016
Senior Specialist Human Resources
Aon
03.2014 - 06.2015
Learning and Development Manager
Aon Hewitt India
05.2012 - 02.2014
HR Systems Implementation Analyst
Bank of America, Aon Hewitt
02.2011 - 04.2012
Senior Trainer
Aon Hewitt
12.2004 - 01.2011
Bachelor’s of Commerce - Commerce (Accounting and Taxation)
Mumbai University
03.2003 - 04.2004
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