Vanessa DSouza
Human Resources
Mumbai
Summary
15+ years' experience in Learning and Organizational Development. Proven capability in optimizing organizational design, cross-functional collaboration, building leadership and professional development programs, evaluating program effectiveness, implementing creative & sustainable solutions to meet business needs, managing multi-disciplined functions while executing successful and scalable global training programs.
Overview
12
12
years of professional experience
2
2
years of post-secondary education
Work History
Director of Learning
VeriPark Software Private Limited
07.2021 - Current
- Planned and executed an overall comprehensive L&D strategy by building VeriPark Academy in the organization.
- Created portal integrated with LMS to reduce repeat work and increase efficiency; Automated process to record, analyze, prioritize and manage learning needs and PDPs; Reduced time spent in this activity by 1 month; Improved completion numbers by 70% in 2023.
- Managed end-to-end LMS (Adobe) implementation from learning processes design, approval and rollout, within 20 days.
- Designed 5-pillar learning journey for all org. roles with Level 3 evaluation for critical learning programs in journey; Design resulted in avg. 32% correction to learning plans, increasing accuracy in skills training, eliminating scrap learning; Increased usage by 60%+ in 8 months.
- Created extensive career track development program by defining path of knowledge, skills, experiences and certifications required.
- Developed 'Yellow Brick Road' onboarding program that covers readiness programs and bootcamps for all technical roles.
- Inserted in all journeys blended adult learning approach to deliver foundational & advance skills training through complex training capstone projects to build and demonstrate proficiency.
- Led design and delivery of Global Learning Week format including intensive multi-faceted training programs for all PODs.
- Negotiated with Microsoft for 75% increase in learning discounts for employees; This led to increase in engagement score by 6%.
- Conceptualized content development plan for Partner Learning to improve relations & learning experience of potential partners.
- Leading initiative - CARE Program to roll out pulse check surveys with objective of making employees feel cared/ listened to.
Global Learning and Development Manager
Accelya Group
09.2018 - 07.2021
- Engaged with HR Directors and Senior VPs in discovery discussions to design learning and performance strategy.
- Scoped, designed the systems process for learning, performance, career development and implemented these HR systems at Accelya.
- Collaborated with learning partner Coursera to design learning paths for 24 business units globally for 300+ learning needs, designed an implementation, communication, and marketing strategy; Single-handedly administered and managed operations, reporting, coordination for 11 learning programs.
- Managed 60% Y-O-Y increase in utilization of learning licenses (4600 licenses in 2 years with 1500+ unique learners).
- Devised strategy, design of social learning framework, content curation, engagement with learning champions, branding and adoption of social learning initiative.
- Supported HR Management to design and implement Manager Development Program (foundational and advanced) including vendor selection for Level 2 & 3 assessments, competency development, training content curation, panel section, program branding, communication plan, LMS design.
- Ensuring content availability on the learning management system through buy or build strategy.
Performance Solutions Implementation Consultant
Learning, Alight Solutions Pvt Ltd
09.2016 - 08.2018
- Contributed to Sales by clearly understanding client processes/ requirements and submitting RFPs.
- Determined client HR processes through rigorous business requirement discovery discussions, probing current processes.
- Consulted clients on HR processes, creation of Statement of Work, project plans and implementation checklists.
- Managed 8.5/10 CSAT score from 3.5/10 score for HK client
- Completed 3-week project within 2 weeks for Australian non-profit organization
- Sold product features/ benefits to clients and work with Client Success Managers, Sales Leaders, Design Teams to manage client requirements throughout implementation
- Played key role to support clients in change management because of industry knowledge/ location trends and best practices
Talent Development Lead
Aon
07.2015 - 09.2016
- Collaborated with business & HR leadership for business strategy, including L&D budgets (90+% budget utilization y-o-y) and proposed y-o-y talent strategy.
- Delivered significant cogent & visible L&D impact, organizationally cross cutting work streams, ensuring business was leaner.
- Alternated between pull vs push learning strategy for business of 2000+ colleagues; Through focused learning paths, branding learning initiatives & thorough communication plans, achieved 80% increase in learning.
- Designed learning objectives & aligned tactical project plans to objectives; conducted CBA to prioritize projects
- Managed organization initiatives for succession planning; Conceptualized, designed program framework and change management strategy to build talent pipeline for critical people manager & independent contributor roles; Reduced external hiring by 48+%
- Led the L&D revamp project for branding 2 key organizational initiatives - global onboarding & manager development framework; Designed programs as per latest learning trends with focus on 70-20-10 learning & Level 3 learning evaluation; Used content authoring and latest presentation tools (Prezi, PowToon, Biteable) to create videos, collaterals to brand learning solutions for which have received recognition from the executive leadership team
- Ensured business adherence to organization performance management strategy – talent assessments, creation of IDPs, tracking/ auditing 1-0-1 discussions, coaching for goal setting, career development sessions
- CSR Work - partnered in LSIP project to design initiative for drivers, housekeeping staff managed Health Week project, Empower Results Day Initiatives with Senior Leadership
Senior Specialist
Human Resources| Aon, GROW
03.2014 - 06.2015
- Supported in design of career paths for up to senior management (progression v/s promotion, span of control, role portraits, governance)
- Crossroads & GOLD: Initiative to engage and retain key resources
- One HR: Analyzed, published engagement scores to business stakeholders & drove agenda across India
- Attrition Analysis & Remedy Plan: Supported business in designing Tableau dashboard attrition
- Pulse Tool Deployment: Assist business managers identify & record engagement quotient of direct reports
Learning and Development Manager
Aon Hewitt India
05.2012 - 02.2014
- Managed domain, technical and skills delivery and annual training plan execution for 800 colleagues; Designed curriculum for business skills - Client Conversations, Client Call Etiquette, Creating Basic Presentations
HR Systems Implementation Analyst
Aon Hewitt United States
02.2011 - 04.2012
- Managed implementation and transition for Bank of America
- Partnered with client to create Business Requirement Documents, design SIPOCs/ process flows, SOPs
- Designed training programs and training methodology for India & North America
- Delivered client & domain training to 150 new joiners
- Worked with NA and client teams to create BCP, ongoing metrics for BAU activities
Education
Senior Certified Professional -
SHRM
02.2020 - 02.2020
Diploma - Human Resources Management
XLRI
08.2016 - 04.2017
Bachelor’s - Commerce (Accounting and Taxation
Mumbai University
03.2003 - 04.2004
Skills
Project Management & Budgeting
Change Management
Leadership Development
Systems Implementation (e-Learning, LMS)
Strategic and Critical Thinking
Communication with focus on Learning Adoption
Training and Development
Additional Information
- Notable Accomplishments Received 4 Gold awards for 1. Leading the Succession Planning project (Engagement score moved up by 7+% y-o-y on career opportunities), 2. Innovation for Learning Effectiveness Project for Manager Development Program across India, 3. Delivering distinctive client value (highest across Pan India) for managing end-to-end delivery of MDP 4. Won an award for managing 14 learning projects and bringing 11 to completion in 1st year as TD Lead Led Onboarding project to decrease early attrition by 7% Won award for enabling increase in revenue by 1 million through efficiency in Write Right project
Timeline
Director of Learning
VeriPark Software Private Limited
07.2021 - Current
Senior Certified Professional -
SHRM
02.2020 - 02.2020
Global Learning and Development Manager
Accelya Group
09.2018 - 07.2021
Performance Solutions Implementation Consultant
Learning, Alight Solutions Pvt Ltd
09.2016 - 08.2018
Diploma - Human Resources Management
XLRI
08.2016 - 04.2017
Talent Development Lead
Aon
07.2015 - 09.2016
Senior Specialist
Human Resources| Aon, GROW
03.2014 - 06.2015
Learning and Development Manager
Aon Hewitt India
05.2012 - 02.2014
HR Systems Implementation Analyst
Aon Hewitt United States
02.2011 - 04.2012
Bachelor’s - Commerce (Accounting and Taxation
Mumbai University
03.2003 - 04.2004