Summary
Overview
Work History
Education
Skills
Timeline
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Vanessa Epperson

Valparaiso

Summary

Dynamic operations leader with a proven track record at Phillip A. Norman P.C., excelling in team building and process optimization. Expert in developing performance metrics and enhancing organizational efficiency, driving significant improvements in client satisfaction and compliance adherence. Adept at fostering collaboration and implementing innovative solutions to elevate operational success.

Overview

17
17
years of professional experience

Work History

VP of Operations

Phillip A. Norman P.C.
07.2018 - Current
  • Streamline operational processes, enhancing efficiency and reducing turnaround times.
  • Lead cross-functional teams to implement strategic initiatives, driving organizational growth.
  • Develop and execute performance metrics to monitor operational effectiveness.
  • Analyze workflow systems, identifying bottlenecks and implementing solutions for optimization.
  • Establish and maintain relationships with key clients and vendors to support business objectives.
  • Direct compliance initiatives, maintaining adherence to industry standards and regulations.
  • Evaluate existing workflows to identify inefficiencies and propose innovative solutions that enhance productivity across the organization.
  • Institute risk management protocols to proactively address potential issues before they escalated into major problems affecting business operations or customer satisfaction levels.
  • Foster a culture of continuous improvement within the organization by implementing best practices in operations management and providing ongoing training for staff members.

State Manager

Marinosci Law Group
04.2012 - 07.2018
  • Coordinated cross-functional collaboration between departments to streamline processes and improve client satisfaction.
  • Managed compliance with state regulations, ensuring adherence to legal standards and risk mitigation strategies.
  • Analyzed performance data to identify trends, driving informed decision-making for state-wide operations.
  • Developed and implemented strategic initiatives to enhance operational efficiency across multiple locations.

Paralegal

Hutchens Law Firm
01.2010 - 03.2012
  • Drafted and reviewed legal documents, ensuring compliance with procedural requirements.
  • Managed case files, organizing documents to facilitate efficient retrieval and review.
  • Conducted legal research to support case preparation and provide relevant case law.
  • Reduced attorney workload by drafting routine legal documents such as pleadings, motions, and affidavits.
  • Managed scheduling of court calendars and deadlines to maintain smooth flow of firm operations.
  • Enhanced case efficiency by organizing and maintaining legal documents, files, and correspondence.
  • Edited and proofread legal documents to verify accuracy.
  • Liaised with other paralegals and legal staff to complete common tasks on schedule.

Sales Representative

Foreclosure Management Company
05.2008 - 10.2010
  • Cultivated strong relationships with clients, enhancing customer loyalty and satisfaction.
  • Delivered product presentations, effectively communicating features and benefits to diverse audiences.
  • Analyzed market trends to identify new sales opportunities and inform strategic planning.
  • Collaborated with cross-functional teams to optimize product offerings based on client feedback.
  • Expanded customer base through cold calling, networking, and relationship building.
  • Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
  • Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.

Education

High School Diploma -

Morgan Township High School
Valparaiso, IN

Skills

  • Team building and motivation
  • Operations management
  • Organizational development
  • Capacity planning
  • Staff management
  • Report preparation
  • Corporate communications
  • Policy development

Timeline

VP of Operations

Phillip A. Norman P.C.
07.2018 - Current

State Manager

Marinosci Law Group
04.2012 - 07.2018

Paralegal

Hutchens Law Firm
01.2010 - 03.2012

Sales Representative

Foreclosure Management Company
05.2008 - 10.2010

High School Diploma -

Morgan Township High School

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Vanessa Epperson