Vangala Ashwini
Senior Associate
New Delhi
Summary
An MHLS Senior Associate at Amazon, where I execute strategies to improve the employee experience and satisfaction across the organization. With over 4 years of experience in managing people and processes, I have a proven track record of success in working with teams, driving process improvements, and delivering high-quality customer service.
My passion for innovative HR solutions, strong project management skills, and ability to handle multiple priorities simultaneously have enabled me to excel in rapidly changing and complex work environments. My goal is to leverage my expertise and skills to empower and nurture people, foster positive employee relations, and support the growth and vision of Amazon.
Overview
4
4
years of professional experience
9
9
years of post-secondary education
3
3
Languages
Work History
Senior HR Associate (HR Assistant II)
Amazon Development Center
1 2021 - Current
- Work closely with My HR Live Support (MHLS) team in the US to provide a variety of HR services to North American Employees
- Log all queries received through HR Cases & Email in Panorama / Trouble Ticketing tool to resolve the queries received from the employee on policies, programs including benefits, attendance, payroll deductions
- Delivering highest standard of services, using available tools and resources in any customer interaction and ensured an accurate, efficient & personalized resolution is provided
- Interprets and communicates effectively as a subject matter expert in HR policies to customers (Amazonians) and act as primary source of information
- Assisted in implementing and improving training programs to improve quality and productivity of team
- Performing additional responsibilities such as Auditing, Mentoring, Point of Contact (POC) and also working on long aged contact projects.
Customer Service Executive
Tech Mahindra
06.2018 - 01.2019
- Providing support to customer's queries through chats
- Promoted as Subject Matter Expert and Quality analyst
- Overseeing the customer service process
- Resolving customer complaints brought to our attention
- Assisted team with queries related to process.
Customer Service Representative
HSBC
07.2015 - 12.2015
- Inbound calls for Indian credit cards and maintaining process knowledge
- Provide high quality of service to achieve customer satisfaction
- Establish customer needs and offer solutions to enhance the customer's relationship
- Maintain a working knowledge of regulations to identify risk of fraudulent activity.
Education
Master of Science - Psychology
Ambedkar Open University
Visakhapatnam 05.2016 - 05.2019
Master of Business Administration (MBA) -
Srinivasa Institute of Management And Studies
Visakhapatnam 01.2017 - 04.2019
Bachelors of Commerce -
BVK Degree College
Visakhapatnam 01.2012 - 04.2015
Skills
Advanced Communication Skillsundefined
Accomplishments
- Completed Google Certified Data Analytics Certification (Module 1).
- Resolved escalations from internal business partners within TAT.
- Received multiple accolades from internal and external stakeholders.
Declaration Location
New Delhi
Disclaimer
I hereby declare that all the information furnished above is true to the best of my belief.
Timeline
Customer Service Executive
Tech Mahindra
06.2018 - 01.2019
Master of Business Administration (MBA) -
Srinivasa Institute of Management And Studies
01.2017 - 04.2019
Master of Science - Psychology
Ambedkar Open University
05.2016 - 05.2019
Customer Service Representative
HSBC
07.2015 - 12.2015
Bachelors of Commerce -
BVK Degree College
01.2012 - 04.2015
Senior HR Associate (HR Assistant II)
Amazon Development Center
1 2021 - Current
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