Vani Arora
Bathinda
Summary
Results-oriented Team Lead with 3+ years of experience in managing high-performance teams. Skilled in leadership, operations management, stakeholder engagement, and data-driven performance optimization. Proficient in Excel and Power BI for KPI tracking and business insights.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Team Lead – Operations
TaskUs Pvt. Limited
02.2023 - Current
- Managed a team of 25+ members achieving 90%+ performance
- Increased productivity by 90% within 2 months
- Delivered 12+ projects with 90% success rate
- Reduced attrition by 3%
- Used Excel and Power BI for reporting and insights
- Handled escalations and ensured client satisfaction
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Established team priorities, maintained schedules and monitored performance.
Education
BSc - Computer Science
Multani Mal Modi College
PatialaSkills
- Team Leadership, Performance Management, Operations Optimization, Stakeholder Management, Data Analysis, Escalation Handling, Workforce Planning, Continuous Improvement
- C, C Excel Power BI Data Analysis
Coaching and mentoring
Performance monitoring
Operations management
Accomplishments
- Top Performer / Best Team Lead (3 times)
- Improved productivity and efficiency significantly
- Consistently exceeded KPIs
Certification
White Sigma Belt Certification
Timeline
Team Lead – Operations
TaskUs Pvt. Limited
02.2023 - Current
BSc - Computer Science
Multani Mal Modi College