Vani Salooja
Specialist
Summary
- Dynamic professional with extensive experience at Airbnb, specializing in vendor relations and customer communications
- Proven track record of enhancing partner engagement and improving customer satisfaction through effective communication strategies.
- Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
- Experience in quality audits, deep dives along with data analysis and performance improvement
Overview
7
7
years of professional experience
3
3
Certifications
2
2
Languages
Work History
Specialist
Airbnb
02.2021 - Current
- Got trained in different LOBs:
- Resolutions 1
- Resolutions 2
- ECS
- Serve as SME in partner site Teleperformance
- Accelerated performance through targeted projects and data insights
- Got the opportunity manage vendor relations
- Undertook diverse project assignments
- Worked on quality deep dives for different sites
- Analysed the performance data of the Ambassadors for performance improvement
Senior Associate
Personiv
03.2020 - 02.2021
- Successfully trained in TELUS operational processes
- Managed communications with clients throughout Canada
- Executed outbound calling campaigns to promote TELUS products
- Trained and supported new team members, maintaining culture of collaboration.
- Collected customer information and analyzed customer needs to recommend potential products or services
Customer representative
Concentrix
05.2018 - 07.2019
- Received comprehensive training on Apple products and trained on the products and services
- Managed interactions seamlessly across diverse cultural and geographical boundaries
- Gained knowledge to work iMac and iOS Devices
- I was a part of the pilot batch of MG Motor at Concentrix
- Engaged with clients in MG Motor Headquarters
- Conducted weekly floor activities
- Trained new employees on company policies and procedures, ensuring consistent delivery of high-quality customer support.
Education
Bachelor of Vocational Studies (B.Voc) - Banking And Finance
National Post Graduate College
04.2001 -
ICSE 10th - Commerce
City Montessori Inter College
Lucknow 04.2001 -
ISC 12th - Commerce With Maths
Loreto Convent Intermediate College
Lucknow 04.2001 -
Skills
Excellent communication
MS office
Customer service
Vendor Relations
Teamwork and collaboration
Team management
G Suite
Certification
NSE Modules: Commercial Banking, Financial Markets
Internship
Edelweiss Broking Limited, Customer relationship and Analysis towards Edelweiss,
- Completed comprehensive training in share trading
- Handled client relations
- Performed detailed analysis on terminal under supervision of my seniors.
Personal Information
- Date of Birth: 02/27/96
- Gender: Female
- Nationality: Indian
- Marital Status: Unmarried
Disclaimer
I hereby declare that the above information is true to the best of my knowledge and belief.
Timeline
Specialist
Airbnb
02.2021 - Current
Senior Associate
Personiv
03.2020 - 02.2021
Customer representative
Concentrix
05.2018 - 07.2019
Bachelor of Vocational Studies (B.Voc) - Banking And Finance
National Post Graduate College
04.2001 -
ICSE 10th - Commerce
City Montessori Inter College
04.2001 -
ISC 12th - Commerce With Maths
Loreto Convent Intermediate College
04.2001 -
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