Summary
Overview
Work History
Education
Skills
Operations Managment
Timeline

Vani Sharma

Assistant Manager
Gurugram,HR

Summary

Experienced and Progressive Professional with over 12 years of experience, currently steering operations at S&S Brokerage, known for high productivity and efficient task completion. Specialized skills include team leadership, operational management, and customer service excellence. Excel in communication, problem-solving, and time management, ensuring smooth operations and positive team dynamics.

Overview

14
14
years of professional experience

Work History

Assistant Manager

S&S Brokerage
Gurugram
12.2023 - Current
  • Analyzing operational data and generating reports to identify areas for continuous improvements.
  • Maintaining high standards of customer service, and addressing operational challenges to enhance client satisfaction and retention.
  • Evaluated individual and team business performance and identified opportunities for improvement.
  • Conducted regular performance reviews for employees to identify areas of improvement.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.

Team Leader

Binary Semantics
Gurugram
10.2021 - 09.2022
  • Set specific goals for projects to measure progress and evaluate end results.
  • Analyzed key performance indicators to identify effective strategies.
  • Conducted regular performance evaluations, providing constructive feedback and personalized coaching.
  • Allocate tasks based on team member's strengths and expertise.
  • Ensure code quality, compliance with standards, and proper documentation.

Senior Collections Specialist

American Express
Gurugram
01.2019 - 08.2021
  • Spoke with customers to learn reasons for overdue payments and to review terms of credit contract.
  • Monitored aging reports to prioritize collection efforts on overdue accounts.
  • Negotiated payment plans with delinquent account holders to facilitate debt resolution.
  • Completed skip traces on customers failing respond to collection efforts.
  • Arranged debt repayment or established schedules for repayment based on customer's financial situation.
  • Ensured timely collection of payments by phone, email, or mail.

Customer Service Executive (Upselling)

Personiv (Telus)
Gurugram
10.2011 - 01.2019
  • Identified potential opportunities for upselling or cross-selling products and services.
  • Provided exceptional customer support by effectively resolving customer inquiries and issues, leading to a significant boost in customer satisfaction scores for making it one call resolution process.
  • Maintaining in-dept knowledge of the company's products and services to provide accurate information.
  • Build strong relationships with the customers to understand their preferences and provide personalized recommendations.
  • Stay updated on market trends, competitor offerings and customer preferences to ensure delivering value to customers while contributing to the company's profitability.
  • Achieving or exceeding the upselling target assigned.

Education

Post Graduation Diploma in Managment - Operations Management

Welingkar Institute of Managment, Mumbai
11-2023

Skills

  • Effective Time Management
  • Leadership
  • Operational Efficiency
  • Effective Communication
  • Strategic Planning
  • Adaptability and Flexibility
  • Customer Relationship Management
  • Positive Attitude

Operations Managment

As a manager, the Operations Manager Diploma equips me with crucial skills to streamline processes, improve efficiency, and enhance profitability, which certainly leads to better decision-making

  • Enhanced analytical thinking and problem-solving abilities to address operational challenges effectively
  • Proficient knowledge of techniques like Six Sigma, Lean Management, and Total Quality Management (TQM) that play a crucial role in process improvement
  • Ensures a better understanding of how to meet customer demands by improving product or service delivery with a customer centric approach which is highly valued in industries and also boost up leadership opportunity.

Timeline

Assistant Manager - S&S Brokerage
12.2023 - Current
Team Leader - Binary Semantics
10.2021 - 09.2022
Senior Collections Specialist - American Express
01.2019 - 08.2021
Customer Service Executive (Upselling) - Personiv (Telus)
10.2011 - 01.2019
Welingkar Institute of Managment - Post Graduation Diploma in Managment, Operations Management

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Vani SharmaAssistant Manager