VANISHREE SHIVARAMAIAH

Seeking a challenging Financial Management position to leverage acquired expertise for organizational success

• Close to 14 years of experience in BPO domain
• Ability to analyze, organize and present data in a meaningful and interpretive manner
• Possess result oriented approach with strong leadership, analytical, interpersonal and computer skills
• Excel in environments that call for meeting deadlines and working extended hours
• On site Transition Iberia P2P Process to HPE by coordinating with the client
• Key Participation as a Project Manager in Transformation Project to convert source of invoice from physical to electronic mode (paperless process)
• Successful completion of online transition and implementation of Affiliate Process
• Managed a huge Divestiture for P&G which was one of its kind and first of its kind where the process was transitioned to Coty
• Acknowledged with awards both by client and HP for impeccable service delivered in the current tenure
• Trained and Certified on Quality, Capability & Knowledge Excellence
• Certified in YB & Lean Six Sigma
• Part of Black Belt project team which was responsible for reduction of cost from the front offices & was identified as the chief contributor in terms of ideas & execution and been awarded with Black Belt Participation Certificate
• Driven BCP activities

• Excellent Operating Knowledge of Microsoft Office
• Knowledge of ERP systems

• Bayer, 09/2021, Present, Assistant Manager, Shared Services, Completed the transition of North America Front Office activities which included IPD process, Chasing Activities, managing Citi & Amex statements etc., Currently engaged in the Service Request Platform's migration from SmartDesk to Service Now (SNOW)
• EXL Services, 08/2017, 07/2018, Lead Assistant Manager, TAP (TransAmerican Auto Parts), Lead the transition of P2P AP Process which included Processing of Invoices, Vendor Reconciliation, Vendor Inquiry Help Desk and Payment Run, Successful proposal and implementation of macros for vendor reconciliation and invoice status snapshot reports
• Hewlett Packard Enterprises, 06/2004, 02/2017, Senior Assistant Manager, Proctor & Gamble, Managed the role of Senior Assistant Manager in driving and uplifting the existing process across regions & functions, Managed P2P (Accounts Payable process) which includes Front Office Operations, Processing, Posting, Query Resolving and Correction of the invoices billed to P&G along with being part of Customer Response Center, Managing VMD (Vendor Master Data) and VDM (Voice and Data Management) processes, Instrumental in deploying Paperless Invoice Process Management across regions, Responsible for timely turnaround of vendor invoices in SAP resulting in timely payment to vendors as per aligned metrics with the client, Ensuring delivery of Quality Process in alignment with client requirement, Periodical review of SOP’s and SOW’s to ensure accurate and audit compliant process flow and highlight challenges, Support Reporting Manager on new Process Alignments identifying benefits/risks both to self and client, Service deliverance to P&G as per the agreement, Expectation management and periodical re-assessment of deliverables, Regular interaction across all the levels of operations stakeholders on Daily, Weekly and Monthly basis to discuss on the Operational Health of the process, Attend JBP (Joint Business plan) calls and try to offer the right plan of action for the issues raised by the client, On-boarding Candidates with right skillset, Set up Performance Goals and Objectives for the Fiscal year as per the relevant role’s and review them on a yearly basis. Also ensure that the G&O are on par with client deliverables, Managing, Training and Developing team (Managed team size of 45 to 50), Regular team assessment on process and system competency, Ensure team is well equipped with proper support/backup documentation (Training Aid’s, SOP’s, SOW’s) of process/exceptions, Conduct Metrics Meeting and share team performance, Acknowledge and applaud key performance of the team/individual, Performing half yearly/yearly appraisals and share the performance feedback with the individuals, Grooming individuals for their next role by providing timely feedback on performance and supporting in self improvisation, Analyze process model and explore opportunity for process improvements, Process Mapping and FMEA (Failure mode & effect analysis) activities on the process, Conduct thorough current state analysis and future state roadmap of processes/projects and prioritize them basis current business needs, Break down work into manageable and measurable task/activity, estimating time and costs appropriately, Develop checks/controls across all the functions to help monitor the accuracy and timeliness of the process, Client Deliverable Metrics Management ensuring all Green CPI’s and KPI’s, Assessing operational and financial risks in the process, Identification of procedural risk and feasible controls, Robust checks to ensure implementation of controls, Managing SOP’s and SOW’s, Supporting SOW creation as per ISO standards, Audited for ISO 2001 Certification
• Bharti Mobile Ltd., (Airtel), 01/2002, 06/2004, Senior Process Associate, Customer Support on incoming call/written queries, Creation and Resolution of CRM tickets