VANITA
16 Alton Avenue, Hillcrest
Summary
I have a long-term vision to diligently work for the cause of commitment, dedication towards my customer satisfaction and anxiety to achieve organization's objectives. My desire is in service beyond self. This has been a driving force and a cause to work hard in every aspect of my life.
Overview
11
11
years of professional experience
Work History
Customer Service Representative
Amazon
Mohali
06.2023 - 06.2024
- Handling Inquiries: Responding to customer questions via phone, email, chat, or social media, providing accurate and relevant information.
- Resolving Issues: Addressing and resolving customer complaints or problems, aiming to find satisfactory solutions.
- Processing Orders: Assisting with order placement, tracking, and fulfillment, and managing returns or exchanges.
- Providing Product Information: Offering detailed information about products or services, including features, benefits, and usage.
- Escalating Issues: Identifying and escalating complex issues to higher-level support or management when necessary.
Executive
Burger Singh
Chandigarh
07.2022 - 12.2022
- Assisting with seating requests and arrangements as needed, taking orders, and preparing food orders.
Senior Officer
Godrej and Boyce Mfg. Co.Ltd.
Mohali
01.2013 - 06.2022
- Department: Unit seal system and refrigeration assembly.
- Fridge assembly and fridge gas filling.
- Escalating Issues: Identifying and escalating complex issues to higher-level support or management when necessary.
- Brazing
- Used ultrasonic sealing machine for compressor sealing.
Education
Diploma - Electronics And Communication Engineering
Govt. Polytechnic
Mohali01.2013
10th -
Gian Jyoti Public School
Mohali01.2010
Skills
- CRM Softwares
- Multichannel Support – Phone, email, and live chat
- Ticketing Systems
- Data Entry and Management
- Basic Troubleshooting
- Microsoft Office / Excel
- Knowledge of E-commerce Platforms
- Typing Speed and Accuracy
Languages
- English
- Hindi
- Punjabi
Personal Information
- Date of Birth: 10/23/94
- Nationality: Indian
Accomplishments
- Strong Communication
- Problem Solving – Ability to resolve customer complaints efficiently
- Time Management
- Ability to handle pressure
- Team Collaboration
- Adaptability
- Conflict Resolution
- Attention to Detail
Timeline
Customer Service Representative
Amazon
06.2023 - 06.2024
Executive
Burger Singh
07.2022 - 12.2022
Senior Officer
Godrej and Boyce Mfg. Co.Ltd.
01.2013 - 06.2022
Diploma - Electronics And Communication Engineering
Govt. Polytechnic
10th -
Gian Jyoti Public School
Similar Profiles
Felicia DyittFelicia Dyitt
Sortation Associate at AMAZONSortation Associate at AMAZON
Erica LovettErica Lovett
Area Manager of Operations at AmazonArea Manager of Operations at Amazon
Kiet TangKiet Tang
Operations Manager (L6), On the Road (OTR) at AmazonOperations Manager (L6), On the Road (OTR) at Amazon
Sabrina WilliamsSabrina Williams
PA Processing Assistant at AmazonPA Processing Assistant at Amazon
Pratikkumar JadejaPratikkumar Jadeja
Motor Mechanic at Star Crash & AutomotiveMotor Mechanic at Star Crash & Automotive