Vanita Mudaliar

• As a Trust and Safety Sr. Associate, analyzed and reviewed user profiles, videos, and text-based content and/or investigated, escalated and resolved issues that are reported by users or flagged by the system, leading to a 99.9% customer satisfaction rating.

• Developed strong relationships with cross-functional teams to develop a new approach to reporting safety incidents that increased the incidence of reporting by more than 50%.

• Investigated and resolved issues regarding content that was reported for account support and/or safety by flagging for action, and resolving within agreed upon turnaround times and standards of quality.

• Increased customer satisfaction by 20% while decreasing response time by 15% by providing high quality and empathetic responses to inquiries in a timely manner.

• Resolved inquires according to defined policies and procedures by understanding and remaining up to date with client policies and guidelines.

• Increased productivity by 30% by training new associates, which was 10% above management's expectations.