Vanita S
Hosur
Summary
Aspiring professional eager to capitalize on opportunities within prestigious organizations, showcasing resourcefulness, innovation, and adaptability.
Overview
2026
2026
years of professional experience
Work History
Senior Representative
Concentrix
Bangalore
2018 - Current
- Provided global support for iOS and macOS processes, including media purchases, billing, and accounts.
- Achieved iTunes champion recognition for August 2019.
- Secured RNR awards four times during 2020 for outstanding performance.
- Earned RNR award in April 2021 for exceptional contributions.
- Recognized with RNR award in May 2021 for consistent excellence.
Senior Executive
H.G.S. (Hinduja Global Solutions)
Bangalore
2015 - 2018
- Designated as CRO – Customer Relationship Officer.
- Designated as L2 – B2B and B2C Escalation Custodian.
- Designated as SME – Subject Matter Expert for B2B and B2C Escalations.
- PAN India / In-bound Email Operations, Telecom Client – Bharti Airtel.
- Received the 'Hall of Fame' Best Employee award for the months of January 2016 and September 2017.
- Received the ‘Rookie’ award for the month of June 2015.
- Received the ‘Retention Champion’ award for the month of December 2017.
- Received the ‘Top Gun Award’ for the month of February 2017.
Process Executive
Einfach Solutions
Bangalore
2014 - 2014
- Enhanced team performance by contributing innovative solutions and ideas.
- Resolved customer issues promptly, promoting high satisfaction through knowledgeable service.
- Identified customer needs efficiently to ensure effective assistance.
- Delivered excellent service during face-to-face interactions and phone conversations.
- Assisted customers with inquiries, improving overall satisfaction levels.
- Completed daily duties with accuracy and efficiency, supporting team objectives.
Education
B.E - ECE
The Oxford College Of Engineering
Bangalore01.2012
XII - PUC -
D.Banumaiah’s PU College
Mysore01.2008
X - SSLC -
Govt.Maharani’s Junior College
Mysore01.2006
Skills
- Global customer support
- Billing and account management
- Media purchasing
- Escalation handling
- Customer relationship management
- B2B communication
- Technical troubleshooting
- Effective communication
- Problem solving
- Team leadership
Languages
- Telugu
- Kannada
- English
- Telugu
- Kannada
Disclaimer
I hereby declare that the above furnished information is true to the best of my knowledge & belief.
Personal Information
- Husband name: Naveen Kumar T
- Date of Birth: 09/29/90
- Address :Plot No 32,Vasuthla Layout, Near Gulapalli, Muniswara Temple , Opp Corporation office , Bagalur Road, Hosur - 635109
Languages
English
Proficient (C2)
C2
Telugu
Proficient (C2)
C2
kananda
Native
Native
Timeline
Senior Representative
Concentrix
2018 - Current
Senior Executive
H.G.S. (Hinduja Global Solutions)
2015 - 2018
Process Executive
Einfach Solutions
2014 - 2014
B.E - ECE
The Oxford College Of Engineering
XII - PUC -
D.Banumaiah’s PU College
X - SSLC -
Govt.Maharani’s Junior College