Vanita Sunil Shelar
S.no 120/24, Kirti Malini Apartment, Flat no 17, Paud Road, Kothrud, Pune
Summary
To obtain a position that will enable me to use my strong skills in Banking, Operations and team Management to Make a Positive contribution to the organization. Dynamic Branch Manager with a proven track record in enhancing customer experiences and driving branch revenue through strategic marketing initiatives.
Overview
12
12
years of professional experience
Work History
Branch Manager
Unity Small Finance Bank
02.2023 - 10.2023
- Managed daily operations to enhance efficiency and performance, improving customer experiences.
- Maintained confidentiality of bank records and client information to prevent data breaches.
- Boosted branch revenue through targeted marketing campaigns for attracting new clients.
- Increased customer satisfaction by implementing service protocols and streamlining operations.
Executive
Unity Small Finance Bank
01.2022 - 02.2023
- Established long-term client relationships through consistent delivery of high-quality products and services.
- Streamlined communication channels, enhancing customer satisfaction and response times.
- Executed strategic initiatives to boost customer engagement.
- Conducted interviews, recruitment, and training for onboarding candidates.
- Developed operational policies to optimize banking processes.
Officiating Executive
Punjab & Maharashtra Coop Bank Ltd
Pashan, Pune
11.2015 - 01.2022
- Led team of eight employees to achieve branch goals and targets.
- Implemented strategies that enhanced customer satisfaction, garnering positive feedback.
- Oversaw daily operations, focusing on customer service and overall branch performance.
- Cultivated relationships with high-value clients, leading to increased deposit levels.
- Managed branch operations, ensuring compliance with banking regulations and policies.
- Processed deposits, cash management, and handled CASA counters efficiently.
- Attended to loan inquiries and processed gold loans with valuation and appraisal.
- Coordinated marketing efforts for new financial products and cross-selling opportunities.
Management Trainee
Punjab & Maharashtra Coop Bank Ltd
Wakad, Pune
04.2013 - 11.2015
- Developed and implemented customer service training programs to elevate staff performance.
- Coordinated inter-departmental communication, enhancing overall operational efficiency.
- Analyzed customer feedback to identify improvements in banking services and increase client satisfaction.
- Promote as an officer.
Account Assistant
Planet Millennium Co-Opp HSG. Soc. Ltd.
Pimpale Saudagar
11.2011 - 03.2013
- Processed payments and documents such as invoices, journal vouchers, employee reimbursements and statements.
- Supervised daily bookkeeping operations with attention to accounts receivable, accounts payable, banking reconciliation and disbursements
- Monitored status of accounts receivable and payable to facilitate prompt processing.
- Completed weekly check runs and maintained accounting ledgers by verifying and posting account transactions into accounting system.
Education
M.Com -
Pune University
01.2011
B. Com -
Pune University
01.2009
H.S.C. -
Maharashtra Board
01.2006
S.S.C. -
Maharashtra Board
01.2004
Skills
- Branch operations and compliance oversight
- Customer relationship management
- Team leadership and employee monitoring
- Performance improvement strategies
- Strategic planning and problem solving
- Effective communication skills
- Marketing and multi-tasking
- Operational reporting and cash handling expertise
Personal Information
- Date of Birth: 09/26/87
- Nationality: Indian
- Marital Status: Married
- Place of Birth: Pune
Languages
- English
- Hindi
- Marathi
Other Qualifications
- Government Diploma in Co-Op & Accountancy (GDCA), Board – Pune.
- MSCIT
- Tally ERP9.
- English Typing (30 wpm)
Timeline
Branch Manager
Unity Small Finance Bank
02.2023 - 10.2023
Executive
Unity Small Finance Bank
01.2022 - 02.2023
Officiating Executive
Punjab & Maharashtra Coop Bank Ltd
11.2015 - 01.2022
Management Trainee
Punjab & Maharashtra Coop Bank Ltd
04.2013 - 11.2015
Account Assistant
Planet Millennium Co-Opp HSG. Soc. Ltd.
11.2011 - 03.2013
M.Com -
Pune University
B. Com -
Pune University
H.S.C. -
Maharashtra Board
S.S.C. -
Maharashtra Board