Adaptable and self-motivated quick learner with a strong work ethic.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Team Lead
Northern Trust
04.2021 - Current
Led a 15-member team, enhancing operational efficiency and team productivity through strategic process improvements.
Championed quality control, resulting in heightened team morale and productivity by effectively managing workloads and resolving disputes.
Drove team performance by setting clear goals, evaluating performance metrics, and delivering constructive feedback.
Implemented innovative solutions for client onboarding and process automation, significantly improving operational efficiency.
Mentored team members, fostering a culture of continuous improvement and professional growth.
Publishing KPI reports to stakeholders.
Technical Coordinator
07.2018 - 03.2021
Executing tasks with expertise, diligence, and sound judgment. Adhering strictly to all risk policies and procedures during decision-making processes. (Awareness and adherence to REMS policy).
Monitored operational processes for mistakes/errors, ensuring immediate reporting.
Adaptability and analytical skills.
Actively taking part in BRC simulation tests and supporting business continuity situations as necessary.
Ensure accuracy and timeliness are maintained throughout the year by reviewing control listing and identifying any control failures/gaps.
Coached team for enhanced proficiency in specialized areas
Deliver root cause solutions addressing process issues and errors, mentor team to minimize mistakes.
Manage escalations and task prioritization efficiently
Trained team on optimizing their workflow improvement ideas
Collaborate with teams to find process optimization opportunities.
Assist in new client/new business onboarding.
Coordinate client onboarding with implementation, transitions, and oversight teams.
Cultivated domain-specific and technical skills for addressing critical issues
Contribute towards driving performance and increasing efficiency by initiating and coordinating process optimization ideas through 'Idea Space', GRITS, or any other optimization tools, and implementing best practices.
Maintained comprehensive records of procedural modifications for all stakeholders
Developed technical documentation and user guides to facilitate efficient operations.
Education
Master of Business Administration - Finance
Sir M. Visveswaraya Institute of Technology
01.2013
Skills
Transitions and migrations
Six Sigma
Team Leadership
Project Management
Process improvements and automations
Process streamlining
Adaptability and analytical skills
Stakeholder Management
Accomplishments
Spot Awards received for migrations
Spot and Bronze Award for supporting the team in BCP
Situations Bronze award from Shared Service Teams (ALTINV)
Star Performer awards in R & R
Gold award for TLM PLC Migration
Received appreciation emails from Senior management, Oversight teams and clients