VANKADAVATH JHANSI RANI BAI

• Development and maintenance of operational guidelines for the staff and strategy.
• Gap Analysis in operations, out-patient & daycare billing.
• Skilled in understanding patients’ needs and providing them the required solutions.
• Handling IP operations including admissions, financial counseling, Day care billing and OPD diagnostic billing.
• Managing productivity and meeting revenue and volume budgets, Patient Grievance Redressal.
• Ensure system compliance for Joint Commission Accreditation and other regulatory bodies for storage and delivery of supplies recalled or suspended inventory products.
• Coordinate with internal services departments Maintenance & In House and F&B.
• Coordinating with all Diagnostic, Therapeutic Procedures and Investigations / Billing / insurance staff for planned major surgery procedures, surgery clearance and patient shifting.
• Coordinating with HODs, staff nurse in charge and all laboratory in charge for ensuring all the equipment’s are in working order.
• Responsible for efficient functioning of financial counselors and front office personnel in team awareness and readiness towards emergency.
• Interacting constantly with respective departments to negotiate and expedite scheduling and completion of tests, procedures, and consultations.
• Responsible for documentation of training manuals and various other training documents pertaining to NABH and other hospital related process,
• Supervised day-to-day operations to meet performance, quality and service expectations.
• Developed strong working relationships with staff, fostering a positive work environment.
• Improved customer satisfaction by addressing and resolving complaints promptly.
• Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.

Administrative responsibilities:

• Monitoring and controlled overall Out-Patient department.
• Analyzing patient feedbacks on weekly basis and calculate satisfaction index and present OPD data to the OP Manager.
• Maintain a healthy and cooperative relation with the patients and their relatives.
• Asked open-ended questions to assess patient needs.
• Any other portfolio that may be entrusted by the management from time to time.
• Timely submission of quality indicators & implementation of NABH guidelines.
• Crisis Management - Intervening and handling situations and resolving them immediately
• Attending daily review meeting for updating critical issues
• Attending to inter-departmental meetings and monthly HODs meeting in the unit.
• Monitor Staff allocation and shift adjustments
• Training of new employees
• Control PRE attrition, staff counseling, punctuality, grooming, on the job training
• Maintaining MIS Reports to analyze the TAT.