VANLALMUANAWMI

Key Skills Developed

1. Guest Service Support

• Assist in welcoming and seating guests in restaurant/outlet
• Present menus and explain basic food & beverage items
• Ensure guests feel comfortable and attended throughout service

2. Order Taking & Service

• Support senior staff in taking food and beverage orders
• Serve food and drinks as per hotel service standards
• Clear tables and reset for next guests

3. Restaurant Setup (Mise-en-Place)

• Prepare tables, cutlery, crockery, and glassware before service
• Ensure cleanliness and proper arrangement of service areas
• Check availability of menus, napkins, and condiments

4. Hygiene & Cleanliness

• Follow hygiene and safety standards (FSSAI guidelines)
• Maintain cleanliness of tables, service stations, and equipment
• Ensure proper handling of food and beverages

5. Coordination with Team

• Work closely with kitchen and service staff
• Assist in smooth communication between departments
• Follow instructions from supervisors and seniors

6. Billing & Basic POS Knowledge

• Learn basic billing procedures and POS system (if assigned)
• Assist in preparing bills and processing payments

7. Learning & Development

• Observe service techniques and guest handling
• Learn about menu items, ingredients, and preparation methods
• Understand hotel SOPs (Standard Operating Procedures)

8. Banquet & Event Support

• Assist in banquet setups (buffet, conferences, events)
• Help in serving during functions and events
• Communication & interpersonal skills
• Customer service excellence
• Teamwork and coordination
• Time management
• Basic hospitality operations knowledge