Vansh Domadia
Hyderabad
Summary
I’m a creative and multi-talented person who enjoys working with people and solving problems in a meaningful way. I have strong communication skills and find it easy to connect with clients, understand their needs, and build trust. I bring a calm and grounded approach to my work, which helps me handle situations thoughtfully and effectively. I enjoy working in fast-paced environments and contributing to both customer satisfaction and business growth. I’m always open to learning, improving, and taking on new challenges.
Overview
3
3
years of professional experience
Work History
Customer Support Specialist
Amazon Development Center
Hyderabad
01.2026 - Current
- Handled 100+ daily customer interactions across chat, email, and voice, maintaining 90%+ CSAT and 85%+ First Contact Resolution
- Demonstrated advanced multitasking and problem-solving capabilities by resolving diverse customer concerns while consistently meeting productivity, quality, and compliance benchmarks
Customer Support Specialist
Sutherland - Spotify Process
Hyderabad
07.2023 - 01.2024
- Managed 80–120+ daily global customer interactions, consistently achieving 95%+ CSAT and 98% SLA adherence
- Delivered high-quality, customer-centric resolutions for complex subscription, billing, and technical issues while collaborating cross-functionally to enhance overall support efficiency
Education
BBA - Human Resources
Rishi Degree College
Hyderabad05-2026
Senior Secondary Education - Commerce
Neelkanth Vidyapeeth International School
Hyderabad 04-2022
Higher Secondary Education -
Delhi Public School
Hyderabad05-2020
Skills
- Client Relationship Management - Building trust, managing client expectations, and maintaining long-term relationships
- Conflict Resolution & Problem Solving – Effectively resolving complex client issues while ensuring satisfaction and retention
- Ownership & Startup Adaptability – Thriving in fast-paced environments, taking initiative, and contributing beyond defined roles
- Data-Driven Decision Making – Using customer insights, and feedbacks to optimize performance and business outcomes
Languages
English
Proficient (C2)
C2
Hindi
Proficient (C2)
C2
Gujarati
Native
Native
Telugu
Upper Intermediate (B2)
B2
Timeline
Customer Support Specialist
Amazon Development Center
01.2026 - Current
Customer Support Specialist
Sutherland - Spotify Process
07.2023 - 01.2024
BBA - Human Resources
Rishi Degree College
Senior Secondary Education - Commerce
Neelkanth Vidyapeeth International School
Higher Secondary Education -
Delhi Public School