Vansh Goyal

NEW DELHI

Summary

1.5+ years experienced Digital Marketing Professional adept at developing and implementing marketing strategies to advertise and promote products & services. Highly skilled in orchestrating & optimizing processes to increase the overall efficiency of the organization. Proficient in coordinating with the cross-functional teams to deliver the projects within a stipulated time while ensuring optimum customer satisfaction.

3 months of experience as SPS Associate able to handle multiple cases with variety of requirements simultaneously, while implementing the understanding of process to handle each case effectively. Proficient in delivering satisfactory resolutions within the given timeline for best results.

Overview

years of professional experience

Certification

Work History

SPS Associate

Amazon

New Delhi

08.2024 - Current

Handled Amazon Selling Partners' queries related to different issues.
Worked on both email and live chat cases.
Used in-depth knowledge of the case handling process to support selling partners and provide them with effective resolutions.
Worked closely with the leadership in meetings to find areas of improvement on both an individual, and team basis.

Social Media Executive

Quantum Communications

New Delhi

12.2022 - 08.2024

Developed and implemented comprehensive social media strategies to increase brand awareness, engagement, and web traffic.
Compiled weekly reports on performance metrics of all social media channels.
Coordinated with content writers and graphic designers to create compelling posts.
Analyzed customer feedbacks from various online sources including social media platforms.
Actively monitored conversations across all accounts and responded promptly to inquiries or complaints.

Education

Master of Commerce - Commerce

Indira Gandhi National Open University

New Delhi, India

06-2025

Skills

Process flows
Process Mapping
Brand Awareness
Content Creation
Social Media Copywriting
Analytics and Reporting
Market Research
Client Management
Advertising
Digital Marketing

Product Promotion
Team Leadership
Organic Search
Social Media Campaign
Case analysis
FLUENT IN JAPANESE
Active listening strengths
Quality controls
Interpersonal abilities

Languages

English

First Language

Japanese

Intermediate (B1)

Affiliations

Playing the guitar
Networking
Exercising
Gaming

Certification

Japanese Language Proficiency Test (JLPT) - N3
PG Certification in Digital Marketing and Communications - MICA & upGrad

References

References available upon request.

Timeline