VANSH KALIA
Fleet & Operation Manager
Muktsar
Summary
Fleet & Operations Manager with a strong background in managing delivery fleet across multiple hubs and cities. Skilled in recruiting, onboarding, and leading 200 delivery partners, including handling blue-collar workforce, to ensure timely and efficient last-mile delivery. Experienced in hiring, managing teams, and leading operations to drive peak hour capacity, coordinate festival and special event incentives, and achieve operational excellence to meet business targets. Proven ability to maintain high compliance standards, reduce order cancellations, and boost delivery partner engagement and retention. Adept at data-driven decision-making, cross-functional collaboration, and ensuring smooth operations during high-demand periods. Committed to enhancing customer satisfaction and supporting city growth initiatives.
Overview
2
2
years of professional experience
2
2
years of post-secondary education
3
3
Languages
Work History
Fleet Operations Manager
Zomato
02.2025 - Current
- Tracked operations and manpower even during weekends to ensure uninterrupted service.
- Recruited and onboarded new Delivery Partners (DPs) across multiple shifts and cities.
- Successfully worked across 5 different locations, managing over 200+ delivery partners.
- Led team calls and meetings, ensuring alignment, issue resolution, and performance updates.
- Planned and executed festival-based incentives to drive partner engagement and boost output.
- Tracked all peak hours, maintained fleet capacity, and ensured ground presence by personally meeting DPs.
- Maintained team discipline and ensured compliance with uniform and behavior protocols.
- Drove city growth initiatives through operational excellence and manpower stability.
- Prepared and maintained reports using Excel, Google Sheets, and company dashboards.
- Ensured smooth functioning during high-volume events with zero manpower shortage.
- Conducted retention and engagement activities to reduce attrition and maintain morale.
- Managed budgeting processes, effectively controlling costs and maximizing resources.
Senior Talent Acquisition Executive
Instakart Services Pvt Ltd (Flipkart)
03.2024 - 02.2025
- Led a Talent Acquisition Executive team, managing recruitment for 10 critical delivery hubs.
- Successfully achieved overall BBD Annual Operating Plan (AOP) within Turnaround Time (TAT) and completed 2 Big Billion Days (BBD) sales without manpower shortages.
- Recruited and trained blue-collar workforce across 6 locations in Punjab, managing a team of 450+ manpower.
- Developed and executed employee engagement programs, enhancing diversity and inclusion within the workforce.
- Managed Applicant Tracking System (ATS) to ensure a streamlined and efficient recruitment process.
- Collaborated with hiring managers to implement strategic recruitment plans focused on acquiring top talent.
- Conducted data tracking and reporting using Excel and Google Sheets for performance and recruitment metrics.
- Recruited, interviewed, and hired employees while implementing a mentorship program to boost engagement and feedback culture.
- Supervised senior-level personnel in marketing and sales departments.
- Reduced waste and drove revenue optimization strategies to align with overall sales and profit targets.
Talent Acquisition Executive
Instakart Services Pvt Ltd (Flipkart)
02.2023 - 03.2024
- Led a recruitment drive, successfully hiring 400+ high-caliber candidates in 6 months, reducing hiring time by 25%.
- Developed strategic talent acquisition initiatives, increasing candidate engagement and offer acceptance.
- Designed and conducted recruiter upskilling programs, focusing on data analytics and AI tools.
- Managed end-to-end recruitment, including sourcing, interviewing, and job description creation.
- Conducted pre-screening calls, behavioral interviews, and assisted hiring managers in identifying top talent.
Education
BBA - Logistics & Supply Chain Management
Chandigarh University
Chandigarh, India 05.2023 - 05.2025
Skills
- Fleet Management
- Last-Mile Delivery
- Delivery Partner Management
- Peak Hour Capacity Planning
- On-Ground Execution
- Blue-Collar Recruitment
- Onboarding
- Training & Development
- Team Leadership
- Manpower Planning
- Performance Tracking
Cost control
Route optimization
Asset utilization
Operations and logistics
- Field Hiring
- Communication
- Issue Resolution
- Meeting Facilitation
- Reporting to Management
- Microsoft Excel
- Google Sheets
- Dashboard Reporting
- Data Analysis
- Incentive Planning
- Performance Strategy
- Weekend & Festival Operations
- Manpower Stability
- Crisis Handling
- Operational Excellence
Interests
Travel & Adventure - Exploring new cultures, travel blogging/vlogging, learning new languages
Gaming & Esports - Strategy and teamwork, competitive gaming, game development & streaming
Personal Information
Gender: Male
Timeline
Fleet Operations Manager
Zomato
02.2025 - Current
Senior Talent Acquisition Executive
Instakart Services Pvt Ltd (Flipkart)
03.2024 - 02.2025
BBA - Logistics & Supply Chain Management
Chandigarh University
05.2023 - 05.2025
Talent Acquisition Executive
Instakart Services Pvt Ltd (Flipkart)
02.2023 - 03.2024
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