Vansh Kotadia
Ontario
Summary
Dedicated to applying training, monitoring, and morale-building abilities to enhance employee engagement and boost performance. https://www.linkedin.com/in/vanshkotadia/
Overview
2
2
years of professional experience
Work History
Department Manager (OMNI)
Walmart
04.2024 - Current
- Established the back office infrastructure for OMNI associates, including predicting grocery order summaries and creating daily pickup reports.
- Oversaw daily grocery orders and addressed payment exceptions, ensuring smooth operations. Fostered a culture of teamwork and collaboration, enforcing company policies to enhance operational effectiveness.
- Demonstrated strong leadership, communication, and problem-solving skills essential for efficient departmental management.
Customer Experience Salesfloor Associate (OMNI)
Walmart
02.2022 - 03.2024
- Adhered to correct protocols for selecting and packaging items for online grocery orders. Welcomed customers and retrieved requested items to ensure satisfaction.
- Cultivated and nurtured client relationships through outstanding customer service. Enhanced problem-solving abilities by resolving inquiries and addressing concerns related to orders.
Case Management Intern
The Neighbourhood Groups
04.2023 - 08.2023
- Managed cases from referral sources and court, including handling intakes while maintaining confidentiality.
- Organized case documents, collected, and uploaded data to the database, identifying key information. Provided regular updates and ensured follow-up on old cases.
Education
Ontario Graduate Certificate - Global Business Management
Humber College
Toronto, ON09.2023
BBA - Finance
Ahmedabad University
Ahmedabad, India05.2021
Skills
- Microsoft excel
- Microsoft powerpoint
- Attention to detail
- Leadership
- Conflict resolution
- Critical thinking
- Exceptional interpersonal skills
- Time management
- Problem solving
- Client service
Timeline
Department Manager (OMNI)
Walmart
04.2024 - Current
Case Management Intern
The Neighbourhood Groups
04.2023 - 08.2023
Customer Experience Salesfloor Associate (OMNI)
Walmart
02.2022 - 03.2024
Ontario Graduate Certificate - Global Business Management
Humber College
BBA - Finance
Ahmedabad University
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