Summary
Overview
Work History
Education
Skills
Software
Interests
Additional Information
Timeline
Languages
Music
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Vansh Phillips

CSE
Prayagraj

Summary

Dedicated professional with extensive experience in managing high-volume chat support operations for diverse markets, particularly in North America. Skilled in resolving charge disputes, post-purchase queries, and handling escalations. Well versed with music knowledge, student handling and computer systems.

Overview

2
2
years of professional experience
2
2
Languages

Work History

CSE - Operations (Chat/Escalations)

Teleperformance (Amazon)
05.2023 - Current

Operations handling via Chat Support for North America including but not limited to post-purchase queries, charge disputes, escalations.


  • Managed high-volume customer service chat support for North American clients.
  • Trained and mentored new customer service executives with Subject Matter Expert to maintain high quality standards in chat support.
  • Handled escalations efficiently, reducing average response time and improving overall customer experience.

Education

Bachelor of Commerce (B.Com) - Business & Commerce

Glocal University
Saharanpur
04.2001 -

Intermediate (Class XIIth) - Stream: Commerce

St. Joseph's College
Prayagraj
04.2001 -

High School (Class Xth) - Board: ICSE

St. Joseph's College
Prayagraj
04.2001 -

Skills

Escalation Management

Software

Ableton/DAW

Microsoft Office

ChatGPT/DeepSeek

Interests

Music

Cinema

Visual Arts

Additional Information

Various certifications (23) attached as PDF file with Resume

Timeline

CSE - Operations (Chat/Escalations)

Teleperformance (Amazon)
05.2023 - Current

Bachelor of Commerce (B.Com) - Business & Commerce

Glocal University
04.2001 -

Intermediate (Class XIIth) - Stream: Commerce

St. Joseph's College
04.2001 -

High School (Class Xth) - Board: ICSE

St. Joseph's College
04.2001 -

Languages

English
Hindi

Music

Portfolio available upon request via Drive link.

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Vansh PhillipsCSE