VANSH TRIKHA

a. Handling customer base of 450 customers with machine base of more than 600 machines and following up on them and doing upselling on meets scheduled.

b. Followed up for sales meeting with associate distributors and sub re-sellers.

c. Handled a vending secondary base of 1.5 cr

d. Distributor base retention and strategizing deals to do extensive marketing with the

allotted budget from company.

e. Field Mapping and doing retention calls on the existing clients of the company.

f. Handled Distributors (Making Secondary data from invoices, billing

distributors, calculating and providing them margins).

g. Maintained DSR & WSR on daily and weekly basis. Making sales call with the lead generated from the system portal.

h. Closed in on quotes sent and generating per month Service and maintenance and achieving targets on monthly basis.

• Customer Satisfaction Survey
• Helped team meet regulatory requirements by coordinating documentation and filings.
• Validated incoming data to check information accuracy and integrity while independently locating and correcting concerns.
• Gathered, arranged, and corrected research data to create representative graphs and charts highlighting results for presentations.

• UK based customer handling (Chat and email)
• Technical support- Fixation of bugs and report
• Data management
• Improved account management by predicting potential competitive threats and outlining proactive solutions.
• Positioned global capabilities to expand market share.
• Facilitated strategic meetings with key stakeholders to understand customer needs and develop action plans.
• Supported sales and reporting for large and medium-sized accounts.
• Negotiated and maintained cost-effective contract pricing structures with vendors to produce positive return on investment.

• Customer handling Calling-Voice Process Data Management, cross-up selling
• Made customers aware of current and new programs and services.
• Answered product and service questions, suggesting other offerings to attract potential customers.
• Strengthened customer relationships by listening to customer concerns and giving priority to service requirements.
• Developed and updated databases to handle customer data.
• Reached out to customers after completed sales to suggest additional service or product purchases.
• Responded to customer requests for products, services, and company information.

• Leveraging detail channels for enhancing customer experience and analysis of micro market at Ghaziabad
• Utilized data visualization tools to effectively communicate business insights.
• Collaborated with business-unit leaders to identify and prioritize problems.
• Used statistical methods to analyze data and generate useful business reports.
• Participated in requirements meetings to understand business needs.