Vanshika Agarwal
Agra
Summary
Customer service and legal support professional with experience in client relations, trademark registration, and call center operations. Skilled in problem-solving, compliance management, and delivering exceptional service. Strong communication, adaptability, and attention to detail in fast-paced environments.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Customer Service Executive
Teleperformance
Agra
02.2024 - 07.2024
- Handled inbound and outbound customer interactions via phone, email, and chat, ensuring prompt and professional assistance.
- Resolved customer concerns, complaints, and inquiries with a focus on providing excellent service and maintaining high satisfaction levels.
- Assisted customers with product/service-related queries, troubleshooting technical issues, and processing transactions.
- Met and exceeded key performance indicators (KPIs) such as response time, first-call resolution, and customer satisfaction scores.
- Maintained accurate records of customer interactions and updates in the CRM system.
- Followed company policies and compliance guidelines while ensuring data security and confidentiality.
Employee Trainer
Taj Trade Mark
Agra
02.2023 - 10.2023
- Assisted clients in trademark registration, renewal, and legal documentation processes.
- Conducted research on trademarks to ensure compliance with intellectual property laws and regulations.
- Managed and maintained client records, ensuring the accuracy and confidentiality of sensitive information.
- Provided expert guidance on trademark protection strategies and legal requirements.
- Coordinated with legal teams and government authorities to facilitate smooth trademark filings and approvals.
- Handled client inquiries, resolving concerns related to trademark applications and disputes.
Education
Bachelor of Business Administration -
Dr. MPS Group of Institutions
Agra, Uttar Pradesh, India08.2023
Intermediate - Commerce
Holy Public School
Agra, Uttar Pradesh, India03.2020
High School -
Holy Public School
Agra, Uttar Pradesh, India03.2018
Skills
Hard Skills:
✅ Customer Service & Support
✅ Call Center Operations
✅ CRM Software (eg, Salesforce, Zendesk)
✅ Trademark Registration & Compliance
✅ Legal Documentation & Research
✅ Data Entry & Record Management
✅ Complaint Resolution
✅ Technical Support
✅ Multitasking & Time Management
✅ Communication & Interpersonal Skills
✅ Problem-Solving Abilities
✅ Teamwork & Collaboration
✅ Attention to Detail
✅ Adaptability & Quick Learning
✅ Conflict Resolution
✅ Client Relationship Management
✅ Organizational Skills
Certification
- Certificate of Excellence in all-round development, Younity.in, 06/2024
- Certificate of Appreciation in online quiz, IQAC & NSS, 07/2023, 08/2023
- Digital Marketing (Fundamental), 06/2024
- Human Resource Skills Workshop, 07/2024
- SBI Training, 02/2024
Hobbies and Interests
Initiated discussions on effective communication strategies, leading to the implementation of structured team-building activities; these initiatives improved team trust and collaboration, evidenced by a 20% increase in project completion rates.
Languages
- Hindi, Full Professional Proficiency
- English, Full Professional Proficiency
Professional Title
Seeking a challenging position in a fastpaced environment where I can use my skills and knowledge to contribute to the success of the organization and enhance my experience through continuous learning and teamwork to achieve the goal of my life and growth of your organization.
Languages
Hindi
First Language
English
Beginner
A1
References
References available upon request.
Timeline
Customer Service Executive
Teleperformance
02.2024 - 07.2024
Employee Trainer
Taj Trade Mark
02.2023 - 10.2023
Bachelor of Business Administration -
Dr. MPS Group of Institutions
Intermediate - Commerce
Holy Public School
High School -
Holy Public School
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