VANSHIKA BANSAL

• Collaborated with team members to consistently exceed guest expectations through exceptional service delivery.
• Welcomed and acknowledged guests with smile, eye contact, and friendly verbal greeting using guest's name, boosting overall guest satisfaction scores.
• Responded to guest inquiries, complaints and special requests to increase customer satisfaction.
• Maintained high level knowledge of all hotel services offered to answer guest questions.
• Processed payments accurately, maintaining proper cash handling procedures and balanced registers at the end of each shift.
• Enhanced guest satisfaction by addressing inquiries and resolving issues promptly.
• Used Opera to handle front office operations.
• Worked on Ecobillz to print registration cards and capture guest information to avoid the hassle of paperwork.

A 5 month training in a 5 star Business property covering operations of Front Office Department