Vanshika Bhatia
Delhi
Summary
Results-driven Operations Manager with a track record of optimizing processes and building strong client relationships and seeking to leverage extensive experience in operations and logistics to contribute to the success of a dynamic organization. Dedicated Operations Manager dedicated to employing proven methods and cutting-edge technology to meet business performance expectations. Recognized for successful implementation of measures to cut costs, streamline operations and increase productivity. Detailed approach to maintaining high threshold for business operations.
Overview
3
3
years of professional experience
Work History
Operations Manager
Energy Savings Group Ltd
08.2023 - Current
- Successfully managing all documents related to ECO 4, resulting in a 25% reduction in processing time
- Responsible for developing and maintaining an up-to-date database of contacts and vendors
- Responsible for acting as a liaison to prepare and submit regulatory documents to the government, ensuring a 100% compliance rate
- Managing strategic changes in the payment portal, leading to a 20% increase in accuracy and timely payments to installers under the ECO4 scheme.
Client Account Executive
DocOnline
01.2022 - 01.2024
- Identified and maximized sales opportunities, increasing customer retention rates
- Settled customer disputes professionally, leading to a 95% client satisfaction rate
- Tracked sales and analyzed trends through regular reporting to the leadership
- Verified patient insurance coverage, streamlining the process and reducing verification time by 20%
- Drafted and managed project-related documents, ensuring compliance with legal requirements and a 100% audit success rate.
Content Writer
The Sarjas
12.2020 - 01.2024
- Utilized innovative thinking skills to produce fresh and engaging content about Instagram celebrities, resulting in a 40% increase in online engagement.
Client Relationship Manager
ZSN Technosol Ltd.
12.2020 - 01.2024
- Collaborated with different departments to build strategies ensuring client satisfaction, contributing to a 15% increase in overall client retention
- Scheduled regular meetings and proactively checked in on customers, leading to a 25% improvement in client relationship management.
Education
Operations and Logistics -
University of Angila
09.2023
Commerce -
Delhi University
08.2020
CBSE -
01.2017
Skills
- Skilled in overseeing and optimizing operational processes
- Fluent in Hindi, English, and German
- Expertise in efficient time management and scheduling
- Proficient in Forth programming language
- Writing
- Travel
- Time management
- Microsoft office
- Customer Service
- P&L Management
Timeline
Operations Manager
Energy Savings Group Ltd
08.2023 - Current
Client Account Executive
DocOnline
01.2022 - 01.2024
Content Writer
The Sarjas
12.2020 - 01.2024
Client Relationship Manager
ZSN Technosol Ltd.
12.2020 - 01.2024
Operations and Logistics -
University of Angila
Commerce -
Delhi University
CBSE -
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