Vanshika Chauhan

Passenger Greeting & Assistance: Warmly greeted passengers and provided exceptional customer service throughout the flight, addressing their needs, and ensuring comfort, safety, and overall satisfaction.

Lead Inflight Operations: Supervised and coordinated all inflight activities, ensuring the smooth operation of services, safety protocols, and customer satisfaction

Team Leadership & Training: Managed a team of cabin crew members, providing guidance, training, and performance feedback to ensure the delivery of world-class service, and adherence to company standards.

Passenger Safety and Security: Conducted pre-flight safety briefings, ensured proper implementation of safety procedures, and responded swiftly to any in-flight emergencies, including medical incidents or security concerns.

Customer Service Excellence: Delivered exceptional service by anticipating passenger needs, resolving complaints effectively, and maintaining a positive, welcoming environment throughout the flight.

Crew Coordination and Communication: Acted as the main point of contact between the cabin crew and cockpit, ensuring seamless communication and efficient handling of flight-related matters.

Compliance with Regulations: Ensured compliance with airline policies, safety regulations, and aviation laws, including those set by the Civil Aviation Authority and other regulatory bodies.

In-Flight Sales & Service: Oversaw inflight sales, including food, beverages, and duty-free items, ensuring accurate transactions and customer satisfaction.

Emergency Response Management: Led the cabin crew in emergency situations, including evacuations, first aid assistance, and coordination with ground staff and medical teams.

Passenger Assistance: Provided personalized assistance to passengers with special needs, ensuring comfort and safety for all travelers on board.

Post-Flight Reporting: Completed detailed reports on the flight, including safety incidents, passenger feedback, and inventory status, ensuring accurate documentation for future reference.