Vanshika Kaalay
Microfinance Business Development and Operations Expert
Mumbai
Summary
Experienced microfinance operations professional with over a decade expertise in setting up and managing comprehensive onboarding processes, including recruitment, audits, training, and expansion strategies. Proficient in SLBC reporting and business MIS, ensuring transparency in daily operations and portfolio performance. Successfully transitioned 180 bank branches to Business Correspondents (BC) and integrated 1500 employees seamlessly. Passionate about continuous learning and excelling in diverse project environments.
Overview
18
18
years of professional experience
Work History
Business Operations Manager - Project Manager Asset Operations
Unity Small Finance Bank
01.2018 - Current
- Onboarded 8 Business Correspondents (BCs) across 696 branches, optimizing operations within the Inclusive Banking (IB) section and managing a portfolio valued at ₹3,600 crore
- Streamlined rural and non-rural branch mapping, ensuring compliance with RBI regulations and achieving GST savings of ₹3.5 crore in FY23-24
- Facilitated the closure of 88 inclusive banking branches, overseeing seamless portfolio transfers to Business Correspondents
- Managed SLBC (State Level Bankers' Committee) reporting, integrating Business MIS to drive decision-making and monitor performance across operations
- Conducted due diligence and periodic performance reviews for 18 empaneled vendors, ensuring compliance with operational standards
- Led Operations and Training departments concurrently for 8 months, maintaining high-quality performance and operational excellence
- Boosted performance and efficiency by providing actionable insights and recommendations to enhance customer experience and operational output
- Designed and executed long-term and short-term training programs to address process gaps, enhancing team productivity and skills development
Cluster Operation Lead (Sr. Analyst)
Accenture Pvt. Ltd.
05.2016 - 01.2018
- Managed Asset Operations for 18 branches across Mumbai, ensuring smooth daily functions
- Led hiring, training, and development for branch staff, ensuring team readiness to meet goals
- Monitored and achieved sales targets, focusing on loan file movement and business growth
- Coordinated strategies with branch and sales teams to meet targets and optimize operations
- Handled credit, HR, risk, audit, training, and IT functions, streamlining processes for efficiency
- Resolved branch queries and escalated unresolved issues to the Head Office
- Managed interactions with internal and external auditors, ensuring compliance with inspection and regulatory standards
Senior Executive – QAPC
Janlakshmi Financial Services
05.2014 - 05.2016
- Ensured compliance with credit risk policies by reviewing customer files, performing credit scoring
- Monitored operations, focusing on productivity, turnaround times (TAT) & KPIs to optimize performance
Operation Executive – BIC
Janlakshmi Financial Services
12.2012 - 04.2014
- Managed branch operations for a portfolio size of $35 CR, overseeing cash handling, reconciliation, loan file movement, and disbursement
- Responsible for achieving branch targets and maintaining excellent audit ratings
OAC
Janlakshmi Financial Services
10.2010 - 11.2012
- Assisted in coordinating day-to-day operations, ensuring smooth functioning across branches
Reconciliation Executive
Global Innovsource Solutions Pvt. Ltd.
04.2009 - 09.2010
HR Executive
Amogh Software Solutions Pvt. Ltd.
05.2008 - 04.2009
Education
B. Com -
D.T.S.S College
HSC - undefined
D.T.S.S College
SSC - undefined
Arvind Gandbhir High School
Skills
Business Operations
KYC Compliance
Stakeholder management
Training & development
Leadership
MS Excel
MS PowerPoint
MS Word
Timeline
Business Operations Manager - Project Manager Asset Operations
Unity Small Finance Bank
01.2018 - Current
Cluster Operation Lead (Sr. Analyst)
Accenture Pvt. Ltd.
05.2016 - 01.2018
Senior Executive – QAPC
Janlakshmi Financial Services
05.2014 - 05.2016
Operation Executive – BIC
Janlakshmi Financial Services
12.2012 - 04.2014
OAC
Janlakshmi Financial Services
10.2010 - 11.2012
Reconciliation Executive
Global Innovsource Solutions Pvt. Ltd.
04.2009 - 09.2010
HR Executive
Amogh Software Solutions Pvt. Ltd.
05.2008 - 04.2009
SSC - undefined
Arvind Gandbhir High School
HSC - undefined
D.T.S.S College
B. Com -
D.T.S.S College