Vanshika Saxena
New Delhi
Summary
An organized candidate having proficiency of intermediate Chinese and official HSK5 certificate, having an experience of leading a team of 15 people in E-commerce seller support (Mandarin Chinese). Currently, seeking a full-time position that offers professional challenges utilization of interpersonal skills, excellent time management and problem-solving skills. I am also willing to take on added responsibilities and have experience of working under pressure, adapting to new situations and challenges to best enhance the organizational brand.
Overview
3
3
years of professional experience
Work History
Mandarin Teacher
Edutoss
New Delhi
08.2023 - Current
- Currently teaching a batch of HSK1.
Team Leader (Seller Support- Mandarin)
RiseOTB
New Delhi
11.2021 - Current
- Provides prompt and efficient services to Walmart Chinese sellers , (Marketplace as well as Walmart fulfillment services sellers) through e-mail support.
- Facilitate new hire trainings as well as huddle sessions on updates from client (Walmart) and act as a POC between associates and management.
- Analyzing and preparing audit reports on a bi-weekly basis on team performance and CSAT's.
- Auditing Chinese cases and pulling data of errors to ensure whether or not KPI's are met.
- Maintains or exceeds targeted performance metrics, as well as preparing performance reports and providing one-to-one sessions to associates.
- Maintains data of attendance , leave and login hours of associates.
- Demonstrate the ability to be patient,professional and considerate with the associates by evaluating their individual learning styles and provide support to associates in resolving seller's concern.
- Hold meetings with translation team of China in order to assist them with proofreading and preparing e-mail drafts.
- Well versed with tools such as Salesforce dashboard, Confluence and Jira dashboard as well as support tools such as Seller center, Gscope, Editorial etc.
- Working knowledge of MS Office (Word, Excel, Power point etc.)
Freelancer
Barbier International translation services
New Delhi
04.2023 - 04.2023
Education
Post Graduate Intensive Diploma - Mandarin Chinese
Department of East Asian Studies, Delhi University
New Delhi07.2021
HSK5 - HSK-5 Mandarin Chinese
India China Academy
Mumbai Skills
- Management skills
- Microsoft office
- Good analytical and coordination skills
- Quick learner
- Conflict resolution techniques
- Ability to work in Mandarin and English speaking environment
Languages
Hindi, English
First Language
Chinese (Mandarin)
Advanced
C1
Timeline
Mandarin Teacher
Edutoss
08.2023 - Current
Freelancer
Barbier International translation services
04.2023 - 04.2023
Team Leader (Seller Support- Mandarin)
RiseOTB
11.2021 - Current
Post Graduate Intensive Diploma - Mandarin Chinese
Department of East Asian Studies, Delhi University
HSK5 - HSK-5 Mandarin Chinese
India China Academy
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