Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Vanshika Sharma

New Delhi

Summary

A seasoned IT professional with more than 5 years of experience in providing technical support for Microsoft Intune, Azure, and Active Directory environments. Skilled in deploying and managing SCCM infrastructures, ensuring seamless application and OS delivery. Expertise in PowerShell scripting for automation and optimizing administrative tasks. Strong background in networking, including troubleshooting connectivity and configuration issues. Committed to delivering efficient, secure, and scalable IT solutions with a focus on compliance and user satisfaction.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Operations Lead

Concentrix
12.2023 - Current

1. Advanced Intune Administration and Configuration:

  • Expert in Microsoft Intune management, including complex compliance policies, conditional access, and device lifecycle automation.
  • Skilled in software distribution, patch management, and device provisioning for enterprise environments.

2. Security and Compliance Expertise:

  • Designed and implemented security policies aligned with industry standards, conducting regular audits to maintain compliance.
  • Collaborated with Information Security teams to optimize Intune settings and enforce regulatory standards.

3. Enterprise Application Management:

  • Proficient in packaging, deploying, and managing enterprise applications with minimal operational disruption.
  • Led application lifecycle management, ensuring alignment with organizational objectives.

4. Automation and Proactive Monitoring:

  • Automated device enrollment and management processes using advanced PowerShell scripting.
  • Conducted real-time monitoring, generated strategic compliance and deployment reports, and resolved critical issues.

5. Documentation, Mentorship, and Collaboration:

  • Created comprehensive technical documentation and provided advanced training to IT teams on Intune best practices.
  • Acted as a senior escalation point, collaborating with cross-functional teams and external vendors on behalf of Microsoft to align IT strategies with business goals.

Operations Team Leader

Telus Digital
08.2019 - 12.2023

1. Intune Management and Strategic Oversight

  • Managed enterprise-level Microsoft Intune environments, overseeing device compliance, configuration profiles, and conditional access policies to ensure optimal functionality and security.
  • Spearheaded software distribution, patch management, and updates across diverse device ecosystems.

2. Advanced PowerShell Scripting and Automation:

  • Developed and deployed PowerShell scripts for automating device management tasks, streamlining provisioning, compliance checks, and application installations.
  • Automated reporting and troubleshooting processes to improve operational efficiency and reduce manual interventions.

3. Security and Compliance Leadership:

  • Architected and enforced robust security policies, working closely with IT and compliance teams to align with regulatory standards.
  • Conducted periodic audits and optimized Intune settings for enhanced security and regulatory compliance.

4. Team Leadership and Technical Mentorship:

  • Led cross-functional teams in resolving complex technical issues related to Intune and device management.
  • Provided technical mentorship and training on PowerShell scripting and Intune best practices, fostering a culture of continuous improvement.

5. Enterprise Application Lifecycle Management:

  • Directed application deployment strategies, including packaging and rollout of critical business software with minimal disruption.
  • Ensured seamless lifecycle management of enterprise applications, aligning IT processes with business objectives.

Manual Tester Intern

Acropole Travels
12.2017 - 03.2018
  • Pursued professional development opportunities to learn new testing tools and test strategies.
  • Executed test scripts, logged defects and worked to resolve issues noted in testing process.
  • Developed and implemented tests to assess product quality of So City's website.
  • Isolated issues by analyzing process steps, log files and data input for various applications and websites.

Website Developer Intern

Puraan Consulting Pvt. Ltd.
06.2017 - 07.2017
  • Improved website functionality by redesigning, updating and implementing HTML codes, plug ins and extensions.
  • Proofread technical documentation and user manuals.
  • Handled scripting tasks for debugging and automation.
  • Developed reports using SQL server reporting services.

Education

MBA - Operations Management

Narsee Monjee Institute of Management Studies
Pune, India
04-2024

Bachelor of Computer Applications -

Kalka Institute For Research And Advanced Studies
New Delhi, India
04-2019

Skills

  • Hardware and software installation
  • Technical solution development
  • New program installations

  • Infrastructure upgrading
  • Active directory
  • Patch management

Certification

  • Microsoft 365 Certified: Endpoint Administrator Associate

Timeline

Operations Lead

Concentrix
12.2023 - Current

Operations Team Leader

Telus Digital
08.2019 - 12.2023

Manual Tester Intern

Acropole Travels
12.2017 - 03.2018

Website Developer Intern

Puraan Consulting Pvt. Ltd.
06.2017 - 07.2017

MBA - Operations Management

Narsee Monjee Institute of Management Studies

Bachelor of Computer Applications -

Kalka Institute For Research And Advanced Studies
Vanshika Sharma