Vanshika Sharma
New Delhi
Summary
Dedicated customer service representative skilled in conflict resolution, data entry, and customer relationship management. Proven ability to resolve issues effectively and enhance customer satisfaction.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Wipro
Noida
2024.11 - Current
- Resolved customer complaints through effective communication and problem-solving skills.
- Maintained a clean and organized workspace to enhance customer experience.
- Collaborated with team members to ensure efficient service delivery.
- Documented customer interactions in the database for future reference.
- Answered customer inquiries and provided accurate information regarding products and services.
Customer Service Representative
Ienergizer
Noida
2020.12 - 2021.02
- Developed strong relationships with customers by providing personalized assistance and support.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
Education
Masters in Political Science - Political Science
Guru Gobind Singh Indraprastha University
New Delhi2024-08
Bachelor of Business Administration, BBA - General Studies
Hierank Business School
Noida2021-08
Senior Secondry -
Gyandeep Vidya Bhawan
New Delhi2017-06
Secondry - Humanities
Gyandeep Vidya Bhawan
New Delhi2015-06
Skills
- Customer service and support
- Health and welfare expertise
- Conflict resolution
- Data entry
- Product knowledge
- Team collaboration
- Customer relationship management
- Inquiry handling
- Time management
- Active listening
- Adaptability
- Grammar proficiency
- Microsoft Office skills
- Call center experience
- Client relations
Affiliations
- Effectively balance high-volume customer service responsibilities with ongoing professional development
- Active participant in team culture initiatives
- Maintain a healthy work-life balance
Languages
Hindi
First Language
English
Proficient (C2)
C2
Accomplishments
- Vice Captain – Senior Year (Grade 12)
- Achieved Recognition in Table Tennis at the School Level
Personal Information
- Date of birth: 01/27/2000
- Gender: Female
- Nationality: Indian
- Marital Status: Single
Timeline
Customer Service Representative
Wipro
2024.11 - Current
Customer Service Representative
Ienergizer
2020.12 - 2021.02
Masters in Political Science - Political Science
Guru Gobind Singh Indraprastha University
Bachelor of Business Administration, BBA - General Studies
Hierank Business School
Senior Secondry -
Gyandeep Vidya Bhawan
Secondry - Humanities
Gyandeep Vidya Bhawan