Vanshika Sharma
Summary
Strategic SaaS Account Manager with 9 years of experience driving enterprise renewals, customer retention, and account growth across global markets. Proven track record of managing high-value portfolios, reducing churn, and aligning customer objectives with measurable business outcomes. Skilled in stakeholder engagement, upselling, and cross-functional collaboration. Available to join on immediate basis.
Overview
8
8
years of professional experience
Work History
Renewal Manager
Cvent
Gurugram
06.2023 - Current
- Manage 250+ customer accounts to maximize retention and expand ARR.
- Lead end-to-end renewal lifecycle, ensuring timely closures and value-focused renewals.
- Aligning customer goals with product value to reduce churn and increase satisfaction.
- Collaborate with Sales and CS teams on renewal strategy using usage data and account health.
- Coordinate with clients to streamline procurement and PO processes.
Sales Manager (IC Role)
Adobe Systems
Noida
08.2020 - 05.2023
- Drove consistent quota attainment by upselling Adobe Sign and Adobe Creative Cloud solutions.
- Negotiated contracts and delivered high-value pitches, increasing long-term account retention.
- Mentored junior team members and championed a high-performance sales culture.
- Conducted deep-dive discovery to align offerings with client business goals.
Personal Banker
Barclays
Noida
01.2019 - 07.2020
- Managed HNI portfolios, created personalized financial plans, and promoted investment solutions.
- Delivered strong client servicing while increasing product penetration and referral business.
Technical Advisor - EA Games
iEnergizer
Noida
08.2017 - 10.2018
- Provided tech support for global gamers on EA titles (SWTOR) via chat and phone.
- Mentored new hires and streamlined support processes for faster resolution times.
Education
Bachelor of Arts -
Kalindi College, University of Delhi
Skills
- SaaS Account Management
- Customer Success & Renewals
- Client Retention & Upselling
- ARR Growth & Churn Reduction
- Salesforce CRM
- Excel
- Outlook
- QBRs & Customer Engagement
- Cross-functional Collaboration
- Revenue Forecasting & Reporting
- Contract Negotiation
- Stakeholder Management
Availability Relocation - Notice Period
Available to join immediately
Languages
Hindi
First Language
English
Proficient
C2
Timeline
Renewal Manager
Cvent
06.2023 - Current
Sales Manager (IC Role)
Adobe Systems
08.2020 - 05.2023
Personal Banker
Barclays
01.2019 - 07.2020
Technical Advisor - EA Games
iEnergizer
08.2017 - 10.2018
Bachelor of Arts -
Kalindi College, University of Delhi