Vanshika Saini
Summary
Knowledgeable professional offering 5 years of experience in quality control. Focused, detail-oriented and dedicated to continuous improvement and helping team produce top results. Competent Quality Assurance Specialist with 5 years of experience in oversight of Product or Service excellence. Proven record of quality leadership in all facets of production, team performance and fulfillment or delivery. Strategic in planning, implementing and improving processes and standards which generate opportunities for sustainable company growth.
Overview
7
7
years of professional experience
Work History
Senior Associate- Quality
Zomato
11.2017 - Current
- Monitored QA procedures for adherence by employees, notifying personnel of non-compliance issues.
- Prepared reports to communicate results of quality inspection activities to management.
- Analyzed quality assurance data to identify trends and develop and implement corrective action plans.
- Collaborated with management to discuss effective plans for resolving major quality problems.
- Consulted with management and personnel to educate on QA standards.
- Contributed to business growth by confirming customer satisfaction with service and quality.
- Determined training needs of staff and organized training interventions to achieve quality standards.
- Inspected, removed and replaced malfunctioning tools to minimize workflow disruptions.
- Partnered with training and operational leaders to develop strategies to enhance customer experience.
Customer Service Officer
Airtel
01.2017 - 10.2017
- Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Documented customer correspondence in CRM to track requests, problems and solutions.
- Assisted customers with making payments or establishing payment plans to bring accounts current.
- Improved customer service wait times to mitigate complaints.
- Helped customers open accounts, make deposits, update information and carry out range of routine actions.
Merchant Services Representative
Concentrix
01.2016 - 12.2016
- Developed and maintained strong working knowledge of products and handling requirements.
- Implemented end-to-end system to streamline performance reporting.
- Assessed customer needs and educated on product functionality and features.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Resolved customer complaints regarding sales and service.
Education
Bachelor of Commerce - Buisness Studies
University of Delhi
04.2015
Skills
- Documentation and Reporting
- Performance Monitoring
- Detail Oriented
- Project Management
- Issue Resolution
- Vendor and Client Relations
- Audit Assistance
- Problem-Solving
- Adaptability and Flexibility
- Quality SOPs Development
- Quality Issue Identification
Timeline
Senior Associate- Quality
Zomato
11.2017 - Current
Customer Service Officer
Airtel
01.2017 - 10.2017
Merchant Services Representative
Concentrix
01.2016 - 12.2016
Bachelor of Commerce - Buisness Studies
University of Delhi
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