Vanshita Tilokani
Pune
Summary
Highly-motivated Individual with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
4
4
years of professional experience
Work History
Confirmations Analyst
Deutsche Bank
Pune
11.2023 - 04.2024
- Review audit confirmation cases and prepare daily consolidated reports for management review.
- Overseeing onshore inquiries, correspondence, and requests, delivering timely updates in accordance with client specifications.
- Proficient in translating German and English emails, ensuring precise and effective communication.
- Conducting thorough analysis of balance confirmation requests using German-based applications tailored for the German market.
- Collaborating with Relationship Managers in German via email communication maintaining up-to-date records in the mailbox tracker with both internal and external inquiries.
- Proactively escalating issues to mitigate any adverse effects on the organization and managing escalations and prioritizing emails with precision.
Customer Service Representative
Concentrix Amazon UK
Pune
09.2021 - 12.2021
- Answered Amazon Customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Developed strong relationships with customers by providing personalized assistance and support.
Technical Support Representative
Concentrix Whitehat
Pune
10.2020 - 07.2021
- Troubleshot customer inquiries related to software and hardware issues.
- Provided technical assistance to customers through phone, email and chat support.
- Collaborated with the technical team to discuss recurring customer issues and develop long-term solutions.
- Trained new support representatives on troubleshooting techniques and company support protocols.
Education
Bachelor of Arts - Economics
Savitribai Phule Pune University
Pune10-2022
HSC - Science
Nowrosjee Wadia College of Science
04-2019
Skills
- Documentation And Reporting
- Team Collaboration and Leadership
- Effective Communication
- Problem Solving
- Time Management
- Quick Learner
- Adaptibility
Languages
Hindi
First Language
German
Advanced (C1)
C1
English
Advanced (C1)
C1
Timeline
Confirmations Analyst
Deutsche Bank
11.2023 - 04.2024
Customer Service Representative
Concentrix Amazon UK
09.2021 - 12.2021
Technical Support Representative
Concentrix Whitehat
10.2020 - 07.2021
Bachelor of Arts - Economics
Savitribai Phule Pune University
HSC - Science
Nowrosjee Wadia College of Science
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