VANSHPRIYA VASHISTH
Gurgaon
Summary
Work for an organization that provides me the opportunity to improve my skills and knowledge along with the organizational objective.
Overview
7
7
years of professional experience
Work History
NOC Analyst
Expedia Group
10.2024 - Current
- Incident Monitoring & Investigation
- Monitor SRO incidents (INCs) for potential or ongoing impact across assigned LOBs, with a focus on critical areas like the shopping path.
- Use tools like Datadog, Splunk, Catchpoint, Quantum Metric, to investigate incident triggers.
- Correlate incidents with recent deployments, changes, system behaviour changes, or external dependencies.
- Analyse historical and real-time operational data to determine root causes and contributing factor.
- Assessed potential and ongoing customer impact, facilitating rapid identification of service degradation.
- Chronic Issue Identification
- Perform trend analysis on recurring incidents or alerts that impact the shopping path.
- Partner with the problem management team in PRB(Problem review board) discussions to drive root cause analysis and long-term remediation plans.
- Help define and prioritize chronic issues, and ensure they're tracked and reviewed regularly.
- Cross-Team Collaboration
- Collaborate with product teams to resolve incidents & chronic issues affecting the shopping path.
- Provide relevant data and insights during incidents and bridge calls to support faster resolution.
- Documented findings, technical details, and customer impact for stakeholder visibility.
- Act as a point of contact for insights during high-impact incidents and product escalations.
Technical Support Engineer
THINK FUTURE TECHNOLOGIES
03.2024 - 10.2024
- Monitored application support by troubleshooting lab-related issues, validating defects in live environments, and coordinating with engineering teams for timely resolutions.
- Leveraged Qlik Sense for data analysis to enhance reporting and prioritize issues effectively.
- Education
Techops Engineer
Paytm
09.2021 - 03.2024
- Monitored and ensured high availability of Paytm Business App and downstream API by analyzing API metrics (5xx errors, latency, timeout, traffic) using Kibana and Grafana; coordinated with L3/Dev teams via JIRA to address issues proactively.
- Manage Logs & infra operations in AWS environment, including S3 logs download, glaciers restores by running Jenkin pipeline.
- Executed SQL queries with joins to generate funnel data, merchant onboarding metrics, and daily operations reports; monitored onboarding workflows to resolve stuck leads and system exceptions effectively.
- Worked in fintech industry
Cloud Infra Engineer
IntellyLabs Technologies
03.2021 - 09.2021
- Managed migration, creation, and deletion of production and non-production instances, configured metadata for SSO account setup, and cloned instances to ensure operational efficiency.
- Monitor the components of instances during the cloning process.
- Collaborated with development, QA, and SaaS teams to implement scalable solutions that aligned with project requirements.
Technical Support Engineer
Ericsson
12.2018 - 03.2021
- Coordinated service requests and managed communication systems in telecom operations, ensuring efficient service delivery.
- Executed database operations, performing SQL data dumps, backups, and managing account creation and password changes to maintain data integrity.
- Perform daily operational activities including automation execution for report generation, log and alert monitoring.
Education
B.Tech - Computer Science & Engineering
Uttar Pradesh Technical University
01.2018
Sr. Sec. Examination -
Translam Academy International
01.2014
Matriculation Examination -
Translam Academy International
01.2012
Red Hat Certified Engineer - RHEL 7
Skills
- Linux
- Datadog
- Splunk
- Catchpoint
- Kibana
- Grafana
- AWS
- Windows
- SQL
- JIRA
- ServiceNow
- Salesforce
- ITSM
- Incident Management
Timeline
NOC Analyst
Expedia Group
10.2024 - Current
Technical Support Engineer
THINK FUTURE TECHNOLOGIES
03.2024 - 10.2024
Techops Engineer
Paytm
09.2021 - 03.2024
Cloud Infra Engineer
IntellyLabs Technologies
03.2021 - 09.2021
Technical Support Engineer
Ericsson
12.2018 - 03.2021
B.Tech - Computer Science & Engineering
Uttar Pradesh Technical University
Sr. Sec. Examination -
Translam Academy International
Matriculation Examination -
Translam Academy International